Jonathan Axelsson work email
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I´m a specialist in creating business value from customer insights.With years of leadership and management experience within customer service and customer communication, I support clients with expertise in customer-centric behaviors, customer journey maps and NPS programs.I thrive in agile environments and have years of experience working with cross functional teams, achieving a customer-centric product development.I have preformed Executive Education at Stockholm School of Economics as well as additional education in Agile Workforce Management (SCRUM, Kanban), Organisational Behaviour Management (OBM), Customer Expereince (CX) and certified associate in Net Promoter System® (NPS).Besides my passion for customer-centric business development, I have a huge intrest in music, computer science and psychology.
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Crm And Analytics ManagerDiracStockholm, Se -
Crm & Analytics ManagerDirac Feb 2023 - PresentUppsala, Uppsala Län, Sverige
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ProduktchefBrilliant Future Ab Oct 2019 - Feb 2023Stockholm, Sverige -
Product & Organizational DeveloperBrilliant Future Ab Mar 2018 - Feb 2023Stockholm, SverigeBy offering employee and customer surveys, analyses and change management services, Brilliant helps companies achieve changes that affect the business results. We challenge traditional ways of viewing employee engagement, leadership and how to make change happen. We make you Brilliant.As a product & organisational developer, I help our clients to interpret and act on survey results. I support our clients in areas such as leadership, customer experience management, customer journey maps and NPS programs.As a member of the product development team I engage in a customer-centric approach to ensure we make the right priorities by the ever-changing technology, market and customer demands.
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Business DeveloperBright Relation Ab Sep 2015 - Mar 2018Stockholm, SverigeBright Relation was offering employee and customer surveys, analyses and change management services.As a business developer, I supported our clients to interpret and act on survey results, driving change as well as internal business development.In 2017 Wise Group acquired Bright Relation AB and merge it with Netsurvey AB. Together we became Brilliant Future AB. -
Crm ManagerSvenska Medaljlotteriet Jan 2015 - Sep 2015Stockholm, SverigeMedaljlotteriet was a digital subscription-based lottery from Novamedia Sverige AB.My responsibility as a CRM-manager was to create the CRM-strategy, building loyalty in customer interactions. The CRM-plan contained activities such as welcome-packages, newsletters, branded content, upsell campaigns, social media events, winner presentation and TV-productions.I reported all KPIs (click rate, conversion, customer lifetime value, retention and up-sales) both to the team and directly to the board.The lottery was canceled after 5 months and I was responsible for the liquidation process. During 3 years I ended up learning the full scope of a cross functional development team, launching a digital product, maintenance and liquidation.
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Manager Of Customer ServiceSvenska Postkodlotteriet Jan 2011 - Apr 2015Stockholm, SverigeSvenska PostkodLotteriet is a subscription-based lottery from Novamedia Sverige AB. As a Customer service manager I was responsible for the customer service management team and two customer service teams of approximately 45 employees to provide a top notch customer experience for 1 million customers.I was a part of the middle management team, representing the customer´s voice in the continuous business development. Besides the everyday interactions by phone, e-mail, chat and social media, our customer service staff support events and TV-productions, building a strong employee brand.After my department received the award for "Best Customer Service in Sweden", I decided to move on to my next challenge.
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Team ManagerSvenska Postkodlotteriet Jan 2007 - Dec 2010Stockholm, Sverige
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AgentSvenska Postkodlotteriet Nov 2005 - Jan 2007Stockholm, Sverige
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Music ProducerAbstract Audio Jan 2000 - Oct 2005Stockholm, Sverige
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AgentSis, Swedish Standards Institute Jan 2001 - Dec 2003Stockholm, Sverige
Jonathan Axelsson Skills
Jonathan Axelsson Education Details
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Erik DahlbergsgymnaisetEconomics
Frequently Asked Questions about Jonathan Axelsson
What company does Jonathan Axelsson work for?
Jonathan Axelsson works for Dirac
What is Jonathan Axelsson's role at the current company?
Jonathan Axelsson's current role is CRM and Analytics Manager.
What is Jonathan Axelsson's email address?
Jonathan Axelsson's email address is jo****@****riet.se
What is Jonathan Axelsson's direct phone number?
Jonathan Axelsson's direct phone number is +46864*****
What schools did Jonathan Axelsson attend?
Jonathan Axelsson attended Handelshögskolan I Stockholm, Erik Dahlbergsgymnaiset.
What skills is Jonathan Axelsson known for?
Jonathan Axelsson has skills like Leadership, Management, Customer Service, Online Marketing, Online Communications, Customer Satisfaction, Business Development, Customer Experience, Crm Integration, Organizational Development, Business Strategy, Brand Development.
Who are Jonathan Axelsson's colleagues?
Jonathan Axelsson's colleagues are Paul Wittekind, Lars-Johan Brännmark, Glenn Liljestrand, Ramzi Khalaf, Marcus Engholm, Britta Lindman, Søren Skovgaard Christensen.
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Jonathan Axelsson
M.Sc. Student In Engineering Mathematics And Computational Science At ChalmersGothenburg
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