Jonathan Beltran Email & Phone Number

Melbourne, Victoria, Australia

Key responsibilities:- Implemented and monitored various customer service strategies to create a consistent, superior customer experience which increased customer satisfaction, loyalty and converted to repeat clients. - Trained and mentored new barbers to develop their technical expertise and ability in hairdressing procedures.- Performed a variety of barbering services to customers including men and boys’ haircut, shaving, scalp massage and conditioning and beard sculpting.- Ran the business’s Instagram to build a strong business image and reputation which increased overall revenue.- Identified issues within the customer service and created strategies and training to resolve these issues.Key achievements:- Brought in a vast portfolio of many celebrity clients and increased business’s brand awareness through their Instagram profile and significant followings.

Melbourne, Victoria, Australia

Business Development key responsibilities:- Cultivated and fostered fruitful and long-term client relationships to maintain and increase foundation of the clientele.- Developed and implemented a wide range of strategic business plans and marketing strategies. Project Manager key responsibilities:- Conducted a diagnostic SWOT analysis and evaluation of current marketing and advertising strategies to identify areas for improvement.- Created a range of new marketing strategies which incorporated identified improvement areas.

Melbourne, Victoria, Australia

Key responsibilities:- Created, implemented and monitored a range of customer service strategies to tailor each part of the customer journey to individualised needs and further establish a consistent, customer-centric memorable experience. - Hired, trained and mentored multiple barbers and developed their hairdressing technical ability and expertise to perform a variety of services including haircuts, shaving, beard grooming and fade.- Created logo and branding of barber shop.- Performed high-quality barbering services to a large and diverse range of customers including shaves, haircuts, hair styling and grooming.Key achievements:- Increased barber staffing from 2 to 4 barbers.- Achieved highest figure of earnings on a consistent monthly basis by more than 50% of counterparts.- Increased shop sales and revenue by 150%.- Increased daily business sales from $800 daily to in excess of $3000 and overall shop sales and revenue to 150%.

Melbourne, Victoria, Australia

Key responsibilities:- Established and built long-term successful client relationships through frequent, friendly and transparent communication.- Conducted extensive market research to identify new revenue-making opportunities and created strategies for this.

Colombia

Key responsibilities:- Designed and developed integrated marketing campaigns and activations of brand, graphic material and web pages to create a cohesive business brand and image.- Engineered seamless administrative support processes through internal and external development of the company.- Provided ongoing support in mounting campaigns to open new geographic markets.- Designed and produced multiple marketing campaigns.- Maintained open, friendly and transparent channels of communication between customers and contractors for optimal and excellent customer service and experience.

Colombia

Key responsibilities:- Built the company from scratch and this involved engineering and implementing logistical processes for movement of stock and efficient, seamless service delivery.- Planned and developed events meticulously including event themes food catering, music and further forecasted respective operating expenses, ensuring it was in line with financial objectives.- Designed and implemented loyalty and brand positioning strategies to maintain and increase customer loyalty and business sales and revenue.- Managed content creation posting schedules and marketing campaigns across many social networks including Facebook and Instagram to grow and establish social proof.- Liaised with a large portfolio of clients and fostered friendly and warm, long-term client relationships which created a repeat customer base.- Lead and supervised a workforce of 50+ staff, often at one time. - Developed and implemented strategic business plans and marketing strategies.Key achievements:- Lead and managed the company for 7+ years.- Grew the company 's client base to over 400+ customers.- Landed large commercial contracts with private and government sectors.

Colombia

Key responsibilities:- Coordinated training processes for staff to develop a high calibre of knowledge in relation to Work Health and Safety, movement of stock and operating specialised equipment.- Utilised various software and systems to closely monitor inventory levels, stock location and movement of goods.- Created and implemented workplace safety best practices to ensure strict adherence and compliance to Work Health and Safety industry law and regulation.

Diploma In Marketing

Diploma In Leadership And Management

Diploma In Trade Marketing

Graduate Degree In Professional Marketing

Certificate In Marketing And Advertising

Bachelor Of Marketing, Marketing

Diploma In Digital Marketing And Advertising (Online)