*Manage relationships with Amazon and other strategic accounts worth over $4mm in annual sales*Responsible for regular communication with external key contacts at accounts, as well as cross-functional teams within the company*Monitor and analyze daily, weekly and annual reports to maintain high retention rates and ensure high level of customer satisfaction*Responsible for onboarding new customer accounts and creating internal SOPs for consistent performance that can be leveraged across the organization*Developed success plans to outline critical success factors and potential issues/solutions

*Traded personal account utilizing research and technical analysis on stock and Forex markets*Managed risk through trading strategies and utilizing demo accounts to test unproven methods*Strengthened ability to perform financial assessments and profit margin review

*Designed updated carrier scorecards increasing on-time performance by 10%*Leveraged scorecards to create forecasting and trending analysis tools for in-depth carrier analysis*Managed metrics targeting on-time carrier performance for major clients

*Increased productivity 25% by utilizing EDI feeds to reduce processing times with US Customs*Managed and presented quarterly metrics analyzing costs/volumes to Dell Inc. team*Created SOPs to standardize billing models, resulting in a 5% gain in revenue

• Prepared and processed import documentation according to customs regulations, laws, and procedures within 24 hours of arrival.• Advised clients on import restrictions and tariff schedules for US Customs compliance.• Researched and resolved issues quickly for customer satisfaction.