Jonathan Cheng Email & Phone Number

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Raleigh-Durham-Chapel Hill Area

• Exhibited strong attention to detail while carefully reviewing documents for completion and accuracy• Developed phone and chat skills to communicate with insurance carriers and address clients' questions about their policies and requirements via phone, email and SMS• Pro-actively troubleshooted and proposed solutions over 100 cases a day to ensure clients received their policies in a timely manner• Mastered work flows while navigating insurance carrier websites and proprietary CRM software

Raleigh-Durham, North Carolina Area

• Managed and developed a team of 4 Acquisition Analysts including weekly 1-on-1 meetings, recruiting, training new team members on internal processes and procedures.• Built key relationships with Customer Experience Advisers, leading to 25% year over year growth in acquisitions.• Responsible for driving 4% market share of the entire RDU market and 70% of iBuyer market share• Analyzed individual homes for pricing and risk based decisions• Engaged in special projects focused on pricing operations data science and engineering teams to improve models and tooling• Leveraged model outputs and tools validated results with personal expertise to help make the following key decisions related homes: acquisition denial, acquisition value, on-going value, and list pricing.• Responsible for resale performance of over 100 homes, consistently meeting metric goals• Helped launch the RDU market as a market analyst providing first look valuations of incoming property leads

Raleigh, North Carolina, United States

Raleigh, North Carolina, United States

Performed comparative analysis on prospective subject home to similar sold properties to determine fair market value. Calculated estimates of renovation cost to determining value.

• Trained and answered questions for students with various software programs such as Adobe Illustrator, Photoshop, After Effects, 3DSMAX, Microsoft Excel and PowerPoint• Developed and executed daily lesson plans to engage and challenge student understanding and involvement including ESL students and students with specialized educational needs• Developed original student centered curriculum with corresponding lectures and lab activities which aligned with the North Carolina state standards• Implemented modern teaching techniques based on technology and practical laboratory tasks.• Trained new technology teachers, emphasizing lesson planning and classroom control• Served as the Heritage High School Varsity Baseball team assistant coach from 2011-2018

Raleigh-Durham, North Carolina Area

-Product Specialist with a concentration in selling televisions, audio and computers-Answered all product-related questions in a polite manner and addressed queries promptly-Planned and assisted with new product releases and events-Identified new market opportunities and relayed information to the manager and other relevant stakeholders.- Made helpful product recommendations and suggestions to increase revenue