Supported the Value Analysis team and key clinical committees with research and data analysis on equipment use and spend• Wrote SQL queries from scratch to develop and present product usage and spend reports• Developed a Qlikview dashboard to analyze trends in the requisition data• Built a procurement to payment model illustrating key decision points in the supply chain• Provided continuous improvement thought leadership in non-capital equipment meetings

Subject matter expert and technical leader for functional operations in the ERP and other supporting databases and systems. Led many software related continuous improvement projects consistently adding value by saving resources, streamlining operations and enhancing the customer experience.Leader for the following recurring projects and processes:• Annual enrollment & information update • Extra-curricular participation analysis• Grade and transcript reporting • Web portal community data refresh• Month-end billing and reconciliation• Fiscal year calendar synchronization• Course recommendations• Document management system update• New family integration & communications Accomplishments:• Transformed and successfully migrated the annual enrollment and information update process from a paper-based process to an online process• Directed Lovett’s Infirmary staff in a system migration project successfully moving operations from one system to another• Developed multiple ETL (Extract, Transform, Load) middle-ware interfaces with Blackbaud, Microsoft Access, Filemaker Pro and many other data dependent systems• Led an analytics initiative with the Director of Fine Arts and Assistant Director of Athletics to better understand student extra-curricular participation• Championed a data processing improvement project for the leadership team of the Academic Resource Center• Designed a new online tool to enhance faculty collaboration in scheduling parent conferences• Led the Upper School leadership team in a project to re-design and enhance the Course Recommendation process• Championed and led a systems migration project that moved the Lower School faculty to a new grade reporting system• Directed a payment processing project requiring collaboration between two third-party vendors

CUSTOMER SERVICE• Responded via email, letter or phone to customers using Coca-Cola's promotional websites• Demonstrated professional and courteous service with escalated customer interactions • Provided troubleshooting solutions for customers having difficulty with the site or their equipment• Assisted customers needing specific information regarding promotions or their online account• Researched consumer prize inquiries by communicating with fulfillment centers and marketing managers