Jonathan Danyal Email & Phone Number

United States

● Collaborated with cross-functional teams to deliver data-driven insights & strategic recommendations, improving Ring product experiences and customer satisfaction.● Communicated stakeholder requests by coordinating tester data, identifying and resolving bugs, & ensuring optimal product performance across multiple projects.● Partnered with engineering teams to monitor feature usage, identified opportunities for new tools & process improvements that enhanced the customer experience.● Analyzed customer feedback & business trends, driving continuous improvements across products while ensuring readiness for future releases.

Los Angeles, California, United States

● Managed, hired, & developed up to a team of 20 employees & 4 leaders, ensuring smooth operations & alignment with company goals while fostering a positive & customer-centric work environment.● Oversaw daily store operations, delegating as needed, driving sales products, Amazon technology, accessories, & digital services, while meeting or exceeding sales targets.

Los Angeles County, California, United States

● Managed a team of 10 employees and 4 leaders, fostering a customer service-focused culture through targeted training and clear communication, resulting in improved customer satisfaction.● Monitored & analyzed KPIs for digital subscription services (D-Subs), creating strategic plans to enhance customer engagement & drive subscription growth, while collaborating with other stores to share best developmental practices.

Los Angeles, California, United States

● Assisted customers and employees with technology questions, providing in-store support for Amazon Books products, including Amazon Alexa devices, to enhance user experience and drive sales.● Served as a key holder responsible for employee development, delivering training on technology and sales techniques that improved staff knowledge and increased device sales.

Los Angeles, California, United States

● Provided exceptional in-store support for Microsoft software and hardware, assisting customers with troubleshooting, product recommendations, and technical inquiries to enhance their overall experience.● Supported small businesses and non-profits through training seminars, both in-store and at events, focused on product usage for applications such as Excel, Word, and PowerPoint to maximize their operational efficiency.● Collaborated with team members to resolve complex customer issues efficiently, ensuring timely follow-up and maintaining high standards of customer satisfaction.

Los Angeles, California, United States

● Drove product sales for Microsoft games, software & hardware by engaging customers, providing tailored recommendations of Microsoft products services.● Held In-store training seminars & events, educating customers on product usage to enhance their overall user experience for personal & professional clients.

Los Angeles, California, United States

● Led the team in optimizing the sales process for both computers and mobile devices by standardizing selling techniques, enhancing team knowledge on technical troubleshooting, & providing training to ensure all members could assist guests with basic device issues.● Achieved consistent top sales in mobile devices, accessories, and new service activations, while delivering expert technical services, including repairs and troubleshooting for both computers and mobile devices.● Proficient in operating POS systems, handling cash transactions, managing repair order workflows, & facilitating new mobile activations to ensure smooth customer experiences.

Los Angeles, California, United States

● Led the store in mobile device, accessory sales, and new activations, consistently surpassing sales targets.● Provided technical support, including troubleshooting, computer and mobile device repairs, and assisting guests with product inquiries.● Skilled in using POS systems for transactions, processing new activations, and managing repair order submissions.

Riverbank, California, United States

● Provided guests with expert guidance on technology and various consumer products, ensuring a seamless customer experience.● Managed daily operations of the POS system, maintained organized shelves, assembled and updated floor displays, and efficiently handled incoming customer inquiries via phone.

Riverbank, California, United States

● Provided guests with detailed product knowledge and support for technology and other consumer goods, enhancing their shopping experience.● Efficiently operated the POS system, organized shelves for optimal presentation, maintained and assembled floor displays, and promptly responded to customer inquiries via phone.