Longleaf was acquired by Thrive

Led a team of up to 5 employees of subject matter experts in maintaining internal tools, developing automation processes, monitoring infrastructure, and deploying patches.• Creating processes and automation for general maintenance of around 12,000 workstations and 1,000 servers managed by our company. Maintaining deployments and standards for our anti-virus tools across all our managed systems.• Developing scripts and automation primarily inside ConnectWise Automate. Writing short PowerShell scripts to augment Automate. Writing queries for pulling data and simple management of ConnectWise Automate’s MySQL database. • Maintaining patching standards primarily with ConnectWise Automate. Updating and creating custom policies for deployment. Following vulnerabilities in the news and researching effect on our clients. Worked on deploying patches for critical vulnerabilities for our managed infrastructure such as ESXi servers.• Documenting critical processes and guides for our company. Advocating for better documentation standards based on standards I developed for our specific team. Contributed to an internal group of employees also advocating and defining higher standards for internal documentation.• Participated in developing and maintaining standards for backing up our managed systems.

• Formed and led a team of six employees orchestrating 1500+ PC replacements using automation, defining standard procedures, managing inventory, managing projects, and coordinating deployments with third-party contractors and site managers.• Regularly served on an on-call rotation addressing high-priority service tickets in a 24/7 capacity. • Onboarded new acquisitions (animal hospitals) by performing evaluation of existing topology, identifying deficiencies in their existing network and servers, deploying standardized backup disaster recovery (BDR) solutions, and performing infrastructure upgrades as required. • Served as an experienced member of the helpdesk addressing service tickets and handling time-sensitive and technically complex escalations from more junior members. • Consistently met and exceeded service-level agreements (SLAs) across all on-call and service ticket escalations.

Worked part-time on help desk tickets and client onboarding projects while finishing up my degree.• Solving a wide variety of technical issues for clients in ticketing system• Assembling and staging servers for remote deployment

• Managed a fleet of 400+ desktop and laptop computers using Kaseya • Managed the organization Active Directory with 600+ members.• Performed configuration, upgrades, and troubleshooting for various hardware devices across Dell PCs, Apple iOS devices, Polycom VoIP devices, and various printers.• Deployed Windows 7/10 using the Microsoft Deployment Toolkit including the management of the MDT server and task sequences.• Performed installation, updates, and troubleshooting for various business-specific software.• Performed troubleshooting for Citrix XenApp virtualized applications and session using the Citrix Management Console and Citrix Studio.

Performed computer installs, upgrades, and repairs on hardware and software for clients in Alamance/Orange/Guilford CountyInstalled wired and wireless networks for clients Advised clients on purchasing hardware, software, and services