Program Management: • Design and manage new hire onboarding programs for 300+ annual hires, fostering a culture of belonging and enhancing early experiences for both local and remote employees• Develop comprehensive onboarding resources and documentation for new hires and managers, streamlining the process and reducing queries by 30% • Manage a comprehensive immigration program, ensuring compliance with all regulatory requirements while supporting talent acquisition and retention strategies• Effectively administer contingent workforce operations, optimizing workforce requests and ensuring seamless integration of temporary staff to support dynamic organizational needsOperations: • Research and implement new functions in recruiting tools to enhance recruiter and candidate experience, driving operational excellence and supporting organizational growth• Create and maintain detailed SOPs for the recruiting team, resulting in a reduction in process-related queries and improved consistency in hiring practices across departments • Design and implement task management systems, improving team communication and efficiency for recruiting and talent outreach programs• Establish and maintain recruitment analytics systems in order to implement improvements that enhance recruitment, onboarding, and overall candidate experience• Oversee recruiting and immigration vendor relationships to optimize tool usage and ensure effective vendor performance

Talent Outreach:• Oversee and facilitate 30+ talent outreach events yearly to connect with underrepresented students across the US by partnering with culturally diverse employees to share their stories• Research and develop positive relationships with universities and early career organizations to increase the cultural and educational diversity of our internship population by 70%Internship Program Management: • Lead, curate, and execute, company-wide educational and social programming for internship programs to foster learning and collaboration for over 100 interns annually • Launch and host two virtual internship sessions for 50+ interns working across the US resulting in a 60% conversion to a residency or full-time position• Manage onboarding and offboarding processes for 100+ interns annually including HR system workflows, background checks, I-9s, and internship program communicationsData Analytics:• Develop and implement data and task management systems, improving communication for project progress and ownership and increasing team efficiency and program knowledge• Maintain and update all internship and university relations program data and generate reports related to intern conversions and DEI analysis for management

• Source, build, facilitate and constantly enhance content for quarterly internship program and iterated to accommodate for Pixar’s first virtual internship• Coordinate 30+ live and virtual artist speaking events yearly to inspire and connect with 4,500 underrepresented students across the US• Partner with onboarding operation teams to strategize, drive and improve our new hire preboarding processes and technology• Manage onboarding tools and systems to ensure process and workflow scales with an increasing employee population

• Collaborate with leadership team to establish and fulfill company objectives, including productiontimelines, marketing plans, external relations and expansion, and venue administration• Spearheaded 11 semi-annual productions through engaging and empowering local Asian American artists and expanding our artist pool from 16 members to 50+ cast members to date• Reimagined 2 productions into live virtual events by collaborating with 30+ artists from across the US to produce unique and timely stories in order to raise funds for local non-profits• Curate educational workshops for cast members to further develop performance and writing skills

• Develop and perform over 100 interactive theatrical workshops customized to clients’ needs to ensure successful execution of educational workshops and provide a rewarding and influential learning experience• Research and analyze policies and cultures of institutions to create engaging workshops for teams and audiences ranging from 50 to 500 in attendance with diverse ethnic, cultural, and educational backgrounds and drive conversation and insight around controversial social issues• Evaluate feedback from attendees and educator discussions to further refine educational materials and continually improve workshop development and client experience• Requested specifically by the University to develop and perform for incoming students to promote discussion and a shift in culture around alcohol education resulting in an attendance of over 2000 students

• Spearhead logistics for over 100 projects by developing documentation for schedules, work plans, and trainings; effectively communicate field operation expectations and goals to project teams• Implemented scalable project management systems through strategic employee dispatching and accurate field data collection processes to improve operating efficiency by 10%• Develop and manage budgets for over 100 projects to create a minimum of 25% profit margin across all projects through establishing productivity goals and resource purchasing controls• Create, implement, and manage an employee training program to educate new and existing employees on company processes and policies through scheduling educational classes, documenting employee milestones, and one-on-one trainings• Mentor 15 field employees to rise to leadership roles within the field through encouragement towards expanding skill sets, assessing talent and setting personal and professional goals• Cultivated a supportive work culture resulting in an 80% retention rate through fostering strong relationships, morale boosting events, and facilitating conflict resolution with employees• Build strong relationships with clients through effectively communicating project field operation work plans, completing status updates, and collaborating on solutions for unforeseen challenges during field operations

• Provide excellent customer service through careful attention to the needs of patrons and quickly resolve any patron issues• Utilize communication skills to facilitate understanding of Front of House processes to rotating usher staff• Develop strong relationships with patrons to ensure a personal experience to increase patron loyalty

Plan and execute market development strategies around increasing parking inventory and further extend network of parking providers and local affiliatesDemonstrate a strong sense of professionalism with parking professionals to conduct engaging and comfortable business conversations to build rapport and a strong market networkLed large research project around advancements in the automated parking industry through gathering and organizing detailed information on industry leaders in order to better position GottaPark to be an innovative leader in online parking reservationsCreating and developing marketing and sales content to be sent out to parking providers and affiliates to drive conversation around GottaPark’s mission and servicesAccomplishments:Built meaningful relationships and executed strong sales tactics to get buy in from decision makers resulting in launching GottaPark in six major markets across the nationBrought on major affiliate to provide over one thousand reservations for the Rock N Roll Marathon SF through executing marketing campaigns and successful exposure at Fitness Expo

Supervised the development of a theater production consisting of various performances from Improvisation to Short Films for an audience of 300Facilitated meetings and lead workshops to promote cohesion amongst the 40 member cast and enhanced their theater skills in order to produce a high quality showOversaw schedules and meetings, led theater exercises, and provided artistic direction to the directors to ensure timely and quality development of show content

Utilized creative problem solving skills to successfully handle all customer and facility related issues by effectively handling all requests quickly and with ease, resulting in consistent customer satisfactionOversaw planning and coordination of special events to promote Target customer service initiatives in order to deliver increasingly exceptional customer service for the Target Guest communityOrganized and managed daily store operations by maintaining sales floor team schedules and trainings to ensure store processes are being run efficiently while delivering a great shopping experience for our clienteleGreeted and built rapport with company leaders during unannounced store visits to ensure a smooth and impressive store tour resulting in company recognition and store visibilityCommunicate effectively with vendors to maintain customer service work centers are fully supplied and all store equipment is fully operational on a daily basis, creating an comfortable environment that enable team members to provide great serviceAccomplishments:Motivated team of 70 to increase number of RedCard sign ups year-to-date by 150% contributing to an increase of 5% in future profitable sales for the whole companyCompany recognized project manager for executing company rollout called The Vibe and increased the level of client services which decreased number of customer complaints by 50% over three monthsRecognized by Store Team Leader for planning and executing successful schedules for major events such as Black Friday which ensured client satisfaction and increased sales during hectic business times

Artistic Director August 2011-December 2011• Cultivate an open and creative environment for students to fully express themselves through various theatrical forms and promote awareness of Asian Americans in performance arts • Spearhead production meetings to promote the creation of innovative and entertaining performance pieces to increase engagement of cast members and produce a show that will increase audience attendance• Organize and manage productions through effective communication of important calendar deadlines and expectations of progress with directors to ensure rehearsal times are most productiveAccomplishments- Improved the position by creating individual meetings with Directors and Cast Members to establish a stronger sense of community and collaboration in the organization- Created efficient schedules for the cast to follow in order to increase productivity of rehearsals by 50%, resulting in an increase in time to enhance the performances

• Effectively assisted clientele with troubleshooting issues in order to provide a pleasant experience within the facilities while providing knowledge for ease of use of facility provided software. • Managed facilities of over 75 computers and 200 clients daily to ensure easy and efficient usage of the facility equipment and reduce wait times for clients by 15%.• Maintained database of facility equipment through providing consistent inventory checks and reporting any technical issues in order to provide optimal use of the facility by clientele.

Assistant Producer August 2010-December 2010 • Develop strong internal and external relations through successful execution of event planning for various student groups and maintaining a strong database of contacts to ensure longevity of relationships• Improve community relations by developing publicity strategies that will fundraise higher ticket revenue to be donated to charities around the Bay AreaAccomplishments - Produced and created a bi-annual multi-student group performance show to an audience of over 400, increasing publicity by 100% for the various groups and encouraging student exploration of the arts- Increased audition attendance by 50% through encouraging a strong campus and social media publicity strategies which provided an increase of member size by 33%

• Created and executed lesson plans to teach improvisational performance and general theater skills to a cast of 30, taking into account varying levels of skill and experience• Facilitated bi-weekly cast meetings to develop theatre skills while maintaining a safe and creative environment• Led Tech Week, the week before show time consisting of 50 hours of rehearsal, directing various activities to maintain cast focus and energy• Fostered close relations with cast members to promote high morale and provide emotional and professional support• Developed Multi-Cultural Issue workshops to open discussions on various socioeconomic topics to promote greater awareness and advocacy amongst members