When Zywave began experiencing rapid growth back in 2018, we recognized a need to create a position that would allow our Professional Services team to expand its service offerings, improve operational efficiencies and build collaboration across our sales, service and development teams. In this role, my core duties have involved services ranging from:1.) Managing project managers2.) Building implementation SOPs3.) Scoping, writing and executing Statements of Work4.) Writing service Exhibits5.) Aiding our sales organization with establishing onboarding expectations, scoping and pricing custom service packages and aiding in discovery conversations6.) Developing and coaching talent7.) Working with development teams to build process and workflow automations to reduce administration tasks

After having proven my ability to successfully manage large scale implementations and custom projects, I was given the opportunity to take over direct management of our project management team. During that time I had the pleasure of leading top level talent who continuously achieved our days-to-complete goals and consistently spent more than 85% of their time towards billable work, leaving enough time to comfortably focus some time on personal development. As important as it was to hit our metrics, it was equally important to foster growth, both as a team as well as individuals. Further, it was important to have team chemistry, which is why each person was encouraged to take on special projects, as time permitted, and lead discussion topics in team meetings. We also enjoyed winning our company Halloween competition on two separate occassions.