Dalys Group of Companies compromise of Daly Systems and Alexandra Leasing. With the aim of providing the complete solution for telecommunication & IT services, connectivity and management throughout. With our comprehensive product portfolio and service providing, we have been delivering to businesses in the public and private sector with consistent positive results for over 20 years. Offering tangible solutions to specific needs, Dalys is a trusted local IT and telephony provider. Telecoms, VOIP, SIP, CCTV, Hosted telephony, Cloud telephony, IT, IT services, IT support, Mobiles, Unified Communications, Connectivity, Service Provider, Microsoft, East Midlands, Leicester.

Managing projects that source and supply luxury retail and gift packaging for an account of clients.• Deliver projects to deadlines and are quality controlled to product specification. • Change management and control of client requirements against set expectations.• Supply chain management; to ensure goods are produced in worldwide factories and distributed to customers according to set critical paths. • Product development to meet customer briefs and create bespoke goods that align with brand.• Stock management; forecasting stock requirements, analysing customer usage, inventory management and driving sale of goods. Weekly and monthly reporting.• Cost analysis of primary stakeholders to manage profitability from sourcing to delivery of goods.• Risk management from quality control in production to ensuring continuous supply for customers.

Selling PMI proposition to key intermediary partners within the SME market.• Maintain strong sales pipeline through strategic and relationship management to enhance proposition.• Identifying competitor sales methods and delivering successful sales strategies.• Forecasting and tracking key account metrics; identify and evaluate poor conversion to deliver enhanced product proposal to client. • Risk management and implementing new sales methods to execute driving sales. • Identifying short and long-term growth opportunities; ensure continued client engagement.

Seconded to subsidiary company and successfully improved SLA’s of the SME service teams.• Improved service levels from double the SLA to half; repaired key client relationships.• Implemented process improvements to streamline working practices with parent company.• Pro-actively managed risks and issues and minimised their impact on service provision. • Communicated expectations to key stakeholders and used their feedback to optimise progress. • Training delivery and development to all service staff to enhance service delivery.

Supporting with administration and delivery of outputs of SME based projects and change requests. • Ensuring that relevant management information is captured and analysed.• Advice and support on implementing process improvements by ensuring delivery of project outputs to satisfaction to end user and UAT.• Communications support across SME to ensure stakeholder engagement.• Training coordination of project outputs to stakeholders.

Funding city community projects based on policy criteria, risk analysis and budget control. • Deliver projects against KPI’s for continued funding and reported progress to key stakeholders.• Ensure funding requirements are suitably defined, understood and signed off.• Liaising with key partners and stakeholders to shape agenda.• Managed public consultation and data analysis for a key report to The Home Office. • Developed a Policy Communications Plan to engage stakeholders across the city.