Jonathan Smith Email & Phone Number

Springfield, Massachusetts, United States

Hartford, Connecticut Area

** Coordinate numerous technicians for site visits to inspect, set up, and test new machine tools at manufacturers throughout New England, New York, and New Jersey** Generate and utilize reports from Salesforce to track project progress and identify missing information** Work with department managers to form best practices and create tracking methods for various projects** Send warranty information to OEMs after equipment installation** Identify and procure missing parts, necessary tools, and other job site needs** Assist coworkers and managers with basic IT issues as needed

West Hatfield, Ma

ACHIEVEMENTS** Successfully centralized multiple data systems at very low cost, including setup and maintenance of a Samba-based Linux server for files and print jobs** Networked, troubleshot, and maintained a hodgepodge of Mac, Windows, iOS, and Android devices in a BYOD (Bring Your Own Device)-heavy environment** Substantially overhauled an existing Salesforce CRM implementation to meet rapidly-changing, growing, and pressing business needs** Moved staff communication regarding customers into Salesforce, resulting in more informed conversations about customer needs, better sales experiences, and improved response time** With the Finance Administrator, worked on the development of an Information Security Program to exceed Massachusetts State guidelines for data privacy** Coordinated all computing and audiovisual equipment needs for Co-op Power events, including the annual Sustainability Summit, with virtually no issues

Sarasota, Florida Area

Employment Counselor/Career Advisor:• Guided inexperienced computer users in the use of third-party and State online job search programs and web-based job applications• Assessed skills, education, and work experience to provide employment referrals matching qualifications• Provided feedback and advice regarding all aspects of seeking employment• Record agency services provided by utilizing State workforce databaseREA Case Manager:• Provided information on government-sponsored employment assistance programs• Compiled and examine labor market data for numerous occupations• Discussed and explored current possibilities and future options for individuals' careers• Assessed areas of difficulty in job acquisition and recommend methods of improvement• Followed up with clients to ensure a smooth reintroduction to the workforce

• Managed daily transaction accountability, assist and manage fulfillment of daily sales plans• Managed customer communication as shift leader• Coordinated, planned, and assisted in the execution of stock replenishment, working directly with vendor representatives• Recorded and managed financial transactions, coordinated daily bank drops• Developed and assigned daily work schedules