Jonathan Close Email and Phone Number

Part of a project team dealing with bulk member events including scheme renewals, pension increases, valuation data, ad hoc reporting, interfaces, and general administration for a complex portfolio of schemes.

• Provided support for all of the company’s systems and software.• Conceived, designed, and constructed a database to handle the processing of received pensioner tax codes.• Conceived, designed, and constructed a company holiday/sick leave database and integrated this with MS Outlook.• Provided dedicated system support to facilitate the transfer of MG Rover to the PPF, ensuring full system functionality for calculations and data extracts.• Initiated and managed a project to… Show more • Provided support for all of the company’s systems and software.• Conceived, designed, and constructed a database to handle the processing of received pensioner tax codes.• Conceived, designed, and constructed a company holiday/sick leave database and integrated this with MS Outlook.• Provided dedicated system support to facilitate the transfer of MG Rover to the PPF, ensuring full system functionality for calculations and data extracts.• Initiated and managed a project to update the method of pensioner payslip and P60 production.• Provided internal training on the latest reporting techniques from the pension administration software.• Redesigned the network file structure.• Implemented a new Profund system structure.• Provided maintenance and performed upgrades of the Profund databases.• Initiated and managed a project to replace workstations and disposal of obsolete IT equipment. Show less

• Provided support for versions 5.4 to 6.4 of the Profund ‘Classic’ system on DOS, Windows 16-bit and Windows 32-bit platforms.• Regularly made visits to see clients for numerous reasons including developing client relationships, performing upgrades, providing contracted services, and on-site support.• Developed proficient knowledge of using VBA with Microsoft Word and Excel to link in with the standard system reporting functions.• Set up and amended complex leaver benefits… Show more • Provided support for versions 5.4 to 6.4 of the Profund ‘Classic’ system on DOS, Windows 16-bit and Windows 32-bit platforms.• Regularly made visits to see clients for numerous reasons including developing client relationships, performing upgrades, providing contracted services, and on-site support.• Developed proficient knowledge of using VBA with Microsoft Word and Excel to link in with the standard system reporting functions.• Set up and amended complex leaver benefits calculations, benefit statements, actuarial valuations, pension reviews, and interface routines.• Created bespoke routines to amend and import/export data.• In-depth knowledge of the internal/external system structure and database maintenance.• Completed a full review and redesign of the client area of the company’s web site.• Member of end-user and third party support teams and also a project team.• Presented workshops to clients at the Profund User Group.• Provided training to new staff. In March of 2002, a week was spent in Chicago training employees of Profund Inc.• Represented the Support department at the Profund User Group Technical Committee meetings.• Edited the end-user support bulletin. Show less