Michael Hardee Email & Phone Number

Cary, North Carolina

I assist customers with software licensing and with in-product issues and features. I also manage and maintain customer accounts in Sales Force, FlexNet Operations, and Parature. I support our customers, vendors, and re-sellers by phone, email, and remote connection to make sure their issues are resolved in an efficient manner. I have worked with other support specialists on 3D scanner issues as well as with the help of developers creating setup manuals. I also help customers and other employees increase their knowledge of the setup process on licensing as well as different networks and servers. I’m the main contact support technician for helping and teaching other coworkers in different departments about how our licensing works.

Lillington, Nc

I set-up teachers and administrators computers to access the local domain as well as installing and maintaining educational software and devices for the schools. I maintained stand alone and network printers. I also maintained multiple devices during the day including Windows, Apple, Smart Technology equipment and a variety of projectors. I provided support with cloud storage for teachers and administrators on a regular basis. I provided phone support throughout the day for teachers and school employees at different locations. I am experienced with contacting and maintaining relationships with a variety of vendors as well. I am also experienced with network issues alongside the MDFs, IDFs and switches.

Greenville, North Carolina Area

I provided phone support and onsite support for technology throughout East Carolina’s campus. My department maintained the technology equipment for over 300 classrooms. My department was also responsible for adding computers to the domain and working with Active Directory on a daily basis. I led a team by delegating responsibilities and by maintaining equipment and ensuring its functionality. I provided both phone and on-site support with computer malfunctions and concerns through a ticketing system. I managed my department's surplus and warehouse inventory. I also managed the hardware repair and testing of replacement parts to ensure proper installation and function in the classroom.

Erwin, Nc

While I was working here I would cut meat to order for customers and had to clean the department every night. Every month I would help or lead a group with inventory. While working, I improved upon my customer service skills and established great customer relationship. I also became a night time manager within the department and delegated work and responsibilities among other employees.

Bachelor Of Applied Science (B.A.Sc.), Industrial Technology/Technician

Associate Of Science (A.S.), Computer Information Technology

While attending Wake Tech I was able to earn my IT Foundations certification and Hardware Troubleshooting certification. At the end of my.