Jonathan L. Email & Phone Number

Canada

Richmond, British Columbia, Canada

Richmond, British Columbia, Canada

Richmond, British Columbia

- Participates as ROX head docent, docent and administration assistant as required- Communicates, coordinates, and executes schedules and plans in conjunction with the ROX docent team and ROX staff team- Contributes to booking, administering and monitoring facility bookings, tours, corporate and school group- Assists in docent training, preparation, and provision- Assists with the planning and execution of programs- Monitors attendance and safety of all participants and guests- Manages and ensures the proper use and maintenance of equipment, simulators and exhibits while on the floor- Ensures that all docents are prepared and organized by leading team meetings before and after shifts- Mentors (performs evaluations and gives feedback) and supports all docents- Demonstrates leadership and maintains a high level of energy and ensures docents are motivated and enthusiastic- Communicates with Client Service Representatives and other Oval staff to ensure smooth ROX experience for all guests- Assists in gathering feedback from guests

Richmond, British Columbia

As an Attendant for the ROX, I am passionate about providing exceptional customer service, and serve as an ambassador for the museum. I demonstrate a high level of energy and enthusiasm in this role. I wear multiple hats including participating as a program leader and event host as required.

Richmond, British Columbia, Canada

Richmond, British Columbia

- Hired as a Level 2 CSR and a year later, promoted to Level 3 CSR - Go to team member to resolve any computer related issues within the front desk before contacting IT for support - Provided a wide variety of general administrative support to multiple departments (Marketing, Events, Fitness & Wellness, Sport, Richmond Olympic Experience, Operations) throughout the facility- Professionally answered a high volume of calls for the front desk - Selected to train new employees; provided on-the-job training through example and shadowed- Contributed continuous superior customer satisfaction rating by exceeding client expectations for service, product knowledge, efficiency, and professionalism - Maintained daily correspondence with customers with professional communication and rapport building- Wrote and edited training manuals covering instructions pertaining to the front desk - Supported the front desk team by helping guide and answer any questions that arise - Succeeded in taking escalated calls which resolved customer questions, concerns, and complaints - Enhanced team performance through coaching, development, feedback, and effective communication

Richmond, British Columbia

I was responsible for delivering the YYoga guest service philosophy of Invite, Engage, Expand to all YYoga guests both in center and over the telephone, during my shifts. I provided a consistently high level of customer service by focusing on each guest’s individual needs, proactively anticipating areas of concern and facilitating the smooth coordination of daily operations. I ensured that the YYoga Center exceeds our guest’s expectations and delivers an amazing experience every single time.

Richmond, British Columbia

I responded to telephone and email inquiries and questions about products and services offered at Exit. Resolved customer complaints via telephone and email. I provided outstanding and exceptional customer service and took the extra mile engaging customers. My responsibilities included, but are not limited to: Processing money, debit card, and credit card payments and going over terms of conditions of service. Also, handled bookings for customers over the telephone and email.

Richmond, British Columbia

I coached and instructed Oval camps (Spring Break, Summer, Winter Break) and school and community group bookings with enthusiasm by adjusting activities based on age, skill, and athletic levels. I had the wonderful opportunity to develop my sporting and coaching experience by ensuring that each participant had a positive experience while at the Richmond Olympic Oval.

Vancouver, British Columbia

I represented Port Metro Vancouver at community events being Salty, the company mascot.

Vancouver, British Columbia

I attended community events and different COBS Bread locations in the Lower Mainland to promote the COBS brand and products by giving away samples and discussing product features and benefits and brand values. Approached people at the events, on the street, and at key locations around the city to get them excited about COBS. Also, I created brand awareness, and encouraged them to try our products and visit the bakeries.