• Communicate cross-functionally to ensure timely resolutions, and process feedback to drive key performance indicators by implementing quarterly feedback reviews with enrolled students and their experience with direct admission counselors • Utilize creative problem-solving skills to overcome any obstacles while guiding potential students through the university admissions process• Demonstrated ability to make personal connections, engage and educate prospects, ask open-ended questions and listen to establish trust and build lasting relationships• Implemented quarterly call-blasts, webinar offerings as outreach practices alongside Marketing to increase student engagement and satisfaction• Engage cross-functionally with the student success division to support SIS integrations, conversions, and reporting requirements Highlights: Development of Student Ambassador Program

• Registration functions in accordance with LFHC Registration polices including, but not limited to: a) visit registration, b) translation needs & documentation, c) verification of demographic information including Home Address, Proper phone number, Email address, d) verification of Primary Care Provider, e) verify Site Indicator, f) obtain Photo ID and Insurance ID Card, g) obtain consent for treatment, h) offer new patient packages inclusive of LFHC programs and services, contact phone numbers, after hour information, HIPAA and advance directive information.• Financial functions in accordance with LFHC Financial polices including, but not limited to:a)Insurance eligibility verification at every visit b) collect Co-pays, Deductibles, Self-Pay Rates when applicable, c) uninsured patients- Determine eligibility for other financial programs and assist with application completion, d) performs Cashiering tasks as assigned.• Electronic Health Record (eHR) competencies in accordance with LFHC eHR polices including, but not limited to: a) scanning insurance card, photo ID and consents and other forms as directed, b) capture patient photo for the eHR, c) web enable all eligible patients with email addresses, d) facilitate patient flow by changing visit status for office visit (including Check out when discharged), e) Failed Appts. -Change status to No Show and assign for recall

• Responsible for facilitating the admission process by assisting students with completing the application, reviewing theirtranscripts, counseling them on next steps towards matriculation and updating information in the University Student database• Plan recruitment efforts for assigned prospective/applicant pool• Collaborate with other departments such as Academic Advisement, Financial Aid, and Residential Life to ensure a smooth transition from inquiry to enrolled student status• Manage yield strategies for prospects and applicants• Collaborate with other Assistant Directors of Admissions to ensure enrollment targets

• Participate in the management of co-educational facility housing 470 undergraduates with a residential academic program focused on Communications & Society, Leadership, and Global Engineering• Manage the operations of two 24-hour desks, including the supervision, training, scheduling, and payroll of 40 student staff• Serve as a student conduct officer for first-level student conduct cases using an educational model of assessing the impact of violations on the residential community• Responsible for the co-supervision, training, and scheduling of 15 Resident Advisors• Co-manage a budget of over $30,000 for the residence hall• Manage student employee payroll using the Kronos time management system• Administer the occupancy management process, including mediating roommate conflicts and accommodating roommoves• Participate in on-call rotation to address student conduct, crisis, and facilities issues for 2,000+ students• Create an inclusive community in the residence hall through educating and challenging RA staff, individualconversations with staff/students, and personal development in social justice