Jonathan Potts Email and Phone Number

Overhauled department website to reduce effort required to perform updates and align with a university-wide effort to standardize on the Terminalfour CMS platform.Spearheaded classroom instructional technology improvements by writing the project proposal and reports, collaborating with other departments and vendors, and installing equipment.Replaced department printers/copiers with the university’s managed printing service to standardize equipment and simplify printing costs.Upgraded the department from an analog phone system to the university’s centralized VoIP system to reduce costs and provide improved phone service.Deployed and provided support for Windows and Mac computers, iPhones, iPads, Android devices, software, and other IT equipment utilized by two branch offices.

Developed an application that alerted staff if the printers were getting low on paper and/or toner to reduce downtime of printers.Provided support for computers, printers, and software utilized within the computer lab.Created support tickets to track and deliver support services and equipment repairs.