Jonathan Wright is a Major Incident Manager | Enterprise IT Service Management | ITIL v4 | Customer Success | SIAM at Kinetic IT. He possess expertise in managed services, telecommunications, team leadership, team management, account management and 29 more skills. Colleagues describe him as "I worked with Jonathan on a large change & transformation project across Europe. His project management skills, communication and attention to detail was outstanding. I would highly recommend Jonathan for any role in the IT service delivery / project management industries." and "I have had the opportunity to have Jonathan work under my responsibility for a period of around 18 months directly then for 2 years as a member of my broader team. During that time Jonathan was responsible to support the management of a global large account whose headquarters are based in Switzerland. I have found Jonathan to be a genuine person who is very thorough and customer centric. Very attentive to details and with the ability to work independently Jonathan has tirelessly worked to ensure the client's expectations were met. He also proved to be consistently over achieving targets that were set to him. I would have no hesitation in recommending or hiring Jonathan again should the opportunity present itself. "