● Research competitor activities and performance, provide reports to the sales field● Build Tableau dashboards for easy access to market data across multiple dimensions including geography, health plan lives, pharmacy benefit services, lines of business, etc. ● Build and copyedit clear, executive level presentations, distilling complex data and concepts into concise recommendations and takeaways● Conduct market research utilizing many sources of intelligence including market data, surveys, capital market research, AI-powered internet searches, and interaction with sales and account teams● Provide market insight, financial analysis, and business development support for all enterprise functions including product, marketing, sales, account management, etc.● Vendor management, including cost/benefit analysis and vendor maintenance● Build, test, and rollout out knowledge management software, embedding market research and data into a user-friendly, self-serve tool for sales and account management executives.

Mission Employer Solutions, a subsidiary of HCA Healthcare, provides consulting and employee benefit solutions to local employers and extends the Mission Health Partners network, a nationally recognized accountable care organization, to the commercial market.• Member of negotiation team that successfully reduced fees to 25% of a guaranteed rate escalator on a multimillion-dollar vendor renewal• Trusted consultant and go-to problem solver for sales and account management teams, Medicare Advantage product team, and our vendors• End to end vendor relations management: identification of business needs, research, discovery, contract negotiation, implementation, performance monitoring, and relationship management• Design custom databases in Microsoft Dynamics CRM, optimizing end-user experience, and streamlining speed to sale• Team lead on financial and operational process design for a new fully insured health product• Conduct market research and synthesize data to support sales and new business operations• Develop process workflows and division of responsibilities interwoven among internal team, vendors, and network stakeholders • Visual designer and copy editor for outbound RFPs, RFP responses, and sales presentations• Ad hoc accounting and finance duties including revenue accounting for over 50 lines of business, sales commission structuring, financial reporting, building pricing models• Conducts market research, synthesized data leading to 110% revenue growth in Medicare Advantage business and 100% revenue growth in commercial insurance business over a twelve-month period• Analyzes commercial and Medicare medical and pharmacy claims, reporting downstream value to health system in both cost mitigation and new business• Builds pricing models, including a tiered program from Mission’s MyHealthyLife™ Wellness services, integrating three clinical and five wellness programs into bundled B2B products

Supported Heart, Pediatrics, Women’s and Acute Medicine services lines as well as providing analyst support to hospital leadership for ad-hoc strategic quandaries.• Supported 4 clinical program VPs in strategic planning, collaborating with clinical, financial and operational leadership to identify opportunities to expand and improve care across the health system• Developed quarterly market trend analyses and insight reports informing system-wide strategic decisions• Coordinated development of quarterly presentations to senior leadership for service line VPs, gathering data and updates from dozens of clinical departments and designing concise presentations including financial, clinical, and strategic performance• Developed pro formas for variety of business initiatives and ventures including an outpatient birth center and clinical best practice education products• Conducted research and analysis for potential strategic business/clinical partnerships for pediatric specialty services across North Carolina• Led a team of emergency physicians, pediatric nurses, child-life specialists and engineers in designing an efficient and patient-centered pediatric emergency unit

- Managed NC's biennial government procurement trade show - Addressed needs of vendor, sponsor and venue officials - Managed registration and general communication with attendees - Supported scheduling and execution of procurement speeches and workshops

Supported the undergraduate capstone project, a collaboration between the WCU business school and the Small Business and Technology Development Center that paired student teams with local businesses to create strategic marketing plans.

• Coordinated clients and their family, school, healthcare, and community caregivers to optimize support systems and develop person centered plans for meeting behavioral, medical, and education goals• Demystified complex state service guidelines for clients and families to access Medicaid and state-run support programs and ensured continuity of eligibility for up to 30 clients at a time