Jonathon Young

Jonathon Young Email and Phone Number

Director, Cross Border Strategy and Oversight at Raymond James @ Raymond James
st. petersburg, florida, united states
Jonathon Young's Location
Tampa, Florida, United States, United States
Jonathon Young's Contact Details

Jonathon Young work email

Jonathon Young personal email

n/a
About Jonathon Young

Customer analytics manager and product owner accomplished in enhancing technical capabilities and delivering client insights to maximize operational efficiency, customer satisfaction, and user experiences. Experienced in leading cross-functional teams and partnering with key stakeholders to transform client journeys and influence product roadmaps. Proven track record of success in managing large-scale technical implementations, process improvement initiatives, and complex research projects.

Jonathon Young's Current Company Details
Raymond James

Raymond James

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Director, Cross Border Strategy and Oversight at Raymond James
st. petersburg, florida, united states
Website:
raymondjames.com
Employees:
12938
Jonathon Young Work Experience Details
  • Raymond James
    Director, Cross Border Strategy And Oversight
    Raymond James Oct 2021 - Present
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  • Raymond James
    Project Manager
    Raymond James Dec 2019 - Oct 2021
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  • T. Rowe Price
    Lead Manager Of Market Research - Voice Of The Customer
    T. Rowe Price Apr 2017 - Jun 2019
    Tampa/St. Petersburg, Florida Area
    Accountable for the program strategy and technical management of multiple Customer Experience (CX) software applications used to enable and deliver client insights across digital, marketing, and call center channels. Maintained product backlog and roadmap for custom technical solutions and research requests. Led governance approval process for new survey requirements, testing, and deployment.
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  • T. Rowe Price
    Senior Business Analyst – Voice Of The Customer
    T. Rowe Price Jul 2013 - Apr 2017
    Tampa/St. Petersburg, Florida Area
    Created the framework for structured and unstructured survey data consumption, usage, governance, and KPIs across the enterprise. Utilized operational, attitudinal, and behavioral analytics to identify trends and optimize key customer experiences. Designed models for unstructured data from surveys, emails, and CRM systems to analyze client sentiment.
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  • T. Rowe Price
    Supervisor – Client Development
    T. Rowe Price Aug 2005 - Jul 2013
    Tampa/St. Petersburg, Florida Area
    (Progression: Sr Investment Counselor, Retirement Counselor, Service Associate)Led a team of 10+ sales associates who deliver investment and retirement planning advice to individual investors. Developed associate action plans, provided individualized coaching, and drove improvements to assets under management and new customers.
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Jonathon Young Education Details

Frequently Asked Questions about Jonathon Young

What company does Jonathon Young work for?

Jonathon Young works for Raymond James

What is Jonathon Young's role at the current company?

Jonathon Young's current role is Director, Cross Border Strategy and Oversight at Raymond James.

What is Jonathon Young's email address?

Jonathon Young's email address is jo****@****ice.com

What schools did Jonathon Young attend?

Jonathon Young attended University Of Tampa - John H. Sykes College Of Business, University Of Central Florida.

Who are Jonathon Young's colleagues?

Jonathon Young's colleagues are Phil Gerard, Connor Pridnia, Anderson Ramos, Melissa David, Craig Johnson, Chfc®, Stefan Paraschiv, Bhim Pawar.

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