Jon Goodwin Email & Phone Number

Atlanta Metropolitan Area

Business Applications Director working with Power Platform and Dynamics 365 sellers for Public Sector, Health & Life Sciences in the Americas time zone.

Atlanta Metropolitan Area

Greater Atlanta Area

Working as an Architect in the Atlanta Microsoft Technology Center (MTC) covering Microsoft Dynamics 365 (formerly Dynamics CRM). Responsibilities include conducting customer briefings and architecture design sessions around Sales, Service, Marketing, Field Service, Project Service Automation, Flow, PowerApps, and XRM.

Atlanta, Ga

As a Dynamics CRM Technical Specialist it has been my responsibility to lead the technical sales effort for CRM sales pursuits in the East Region and more recently in the Greater Southeast District. My particular responsibility was to provide architectural, integration, and system/application depth of knowledge during the sales pursuit.Responsibilities include:• Work with the sales team to fashion a sales pursuit strategy to include RFP responses, demo approach, and technical review.• Work with the prospect to educate them on the value proposition and technical viability of the Microsoft ecosystem in general and Dynamics CRM in particular.• Provide guidance and coaching to team members on technical and architectural topics related to Dynamics CRM.

Atlanta, Ga

As a Dynamics CRM Consultant it has been my responsibility to function as the Lead Consultant for CRM implementations. This role requires interacting with the client management and users to architect the most effective and efficient CRM implementation. Responsibilities include:• Work with the client to architect the technical and functional design for the solution.• Work with project management (internal and client) to design the time line and scope estimates• Document the desired solution to achieve requirements and design sign-off• Directed and monitored the work of internal and partner consultants and developers. Oversight responsibilities included monitoring for design consistency and alignment with project objectives.• Managed and conducted internal CRM Community calls to foster sharing of knowledge CRM.

Atlanta, Ga

Provide needs analysis, software customization, and implementation services to various companies within the middle market. Some of the industries worked with include aerospace, information technology, financial services, insurance, medical, energy, hospitality, and non-profit associations.Since March 2003 have worked as Team Lead implementing a 550 seat SalesLogix account for a large aerospace client. Implementation included migrating and adapting the application to cater to 2 large and diverse sales organizations (New Aircraft Sales and Service Sales) on a single platform. Responsibilities include:• Team Lead and Project Management on large implementations with responsibility for overall system design and quality. • Managed development and output of staff developers and consultants.• Provide pre-sales assistance to discuss needs and requirements with prospects• Perform needs analysis as part of the scoping phase of a CRM implementation• Perform Project Management functions to manage scope, deadlines and customer expectations.• Develop scope and timelines for implementations and modifications.• Develop customizations to accommodate client requirements. Customizations include custom screens and scripts, SQL views, triggers, stored procedures, custom applications, and Crystal reports.• Design and execute data conversions utilizing SQL statements, DTS packages, Visual Basic, and Scribe. Some of the source systems I’ve performed data conversions from include: ACT, Goldmine, FileMaker, TeleMagic, custom dBase apps, FoxPro databases, and Access.• Design, develop, and support ongoing data migrations between CRM applications and back office applications such as Microsoft Great Plains. In particular I’ve worked with integrations for Sales Orders, Inventory information, and Customer information between SalesLogix and Great Plains.• Provide on-going support to existing clients• Provide mentoring to fellow employees

Tucker, Ga

Senior Accounting Product Support Representative – (July 1997 to July 1999)Responsibilities included customer implementations, help desk support, audits of existing customers,training of new employees, and software development. Accounting Quality Control – (March 1996 to July 1997)Responsible for the design and development of a Human Resource System, Fixed Asset System, upgrades to the Purchase Order System and an engineering interface with third party vendors. Worked with senior management and customers to determine needs and requirements for the systems. Additional duties included presenting new developments at our annual user’s meeting.Accounting Product Support Representative – (Feb 1993 to Mar 1996)Began job with my accounting background and learned the computer system through on the job training. Responsibilities included performing implementations, providing help desk support and testing software changes. Conducted independent implementations after 10 months. Providedimplementation training for new employees after 16 months.