Jon Hayes Email & Phone Number

Ann Arbor, Michigan, United States

‣ Led a high-performing team of 7 Analysts managing healthcare integration systems for 35 third-party broker agencies, overseeing enrollment data for 600+ employers, resulting in seamless system operations and improved customer satisfaction.‣ Partnered with one of the largest national insurance companies to address customer concerns and enhance data accuracy, improving overall customer success and satisfaction.‣ Developed and implemented automated screening processes to assess 26 feasibility checkpoints, reducing the time required to complete weekly file processing and increasing team efficiency.‣ Collaborated with software development teams to design system enhancements, resolve high-priority issues, and improve data transfer processes, ensuring the accuracy of files delivered to customers.‣ Investigated and resolved complex system and data processing issues, minimizing disruptions, improving data quality, and optimizing system functionality, leading to increased operational efficiency.‣ Spearheaded the automation of a weekly feedback report for 35 customers, providing insights into error trends and process improvements that streamlined workflows.‣ Collaborated with the project management office (PMO) team to develop an onboarding roadmap, enabling faster system implementation for over 223 new employer groups within five months, significantly increasing the rate of customer adoption.‣ Delivered presentations to third-party broker agencies on open enrollment best practices, providing tips on error reduction and file management to streamline operations during peak periods.

Pontiac, Michigan, United States

‣ Lead a cross-functional, diverse team of 10 people in maintaining operations and executing projects, including navigating and successfully passing 5 annual government audits.‣ Track and successfully achieve key performance indicators (KPIs), including on-time annual resident recertifications, a 15-day turnover time, and a 100% occupancy rate.‣ Address the needs of 240+ residents by responding to concerns, soliciting feedback, implementing suggestions, and resolving issues.‣ Drive strategic collaboration with the city of Pontiac, the U.S. Department of Housing and Urban Development (HUD), and the Michigan State Housing Development Authority (MSHDA).‣ Manage over $220,000 in monthly revenue, specializing in delinquency, credit, and repayment management.‣ Oversee the resident communication strategy, actively engaging residents using the One Call Now system and through a monthly newsletter with a 50% open rate; drove a cost reduction through a strategic printing partnership with a publisher.‣ Develop and submit financial statements, budgets, and variance reports to HUD and MSHDA; maintain approval authority over financial transactions between $500 - $50,000. ‣ Present financial reports, capital project status updates, and KPIs to the board of directors; serve as the liaison between PVM leadership and the board of directors on capital investment goals for growth and campus expansion.‣ Spearhead a Section 8 contract renewal and campus expansion, partnering with leadership on strategic planning, conducting an economic impact analysis, and raising donations.

Pontiac, Michigan, United States

‣ Surveyed 500+ residents to identify and develop 5 wellness programs to address health needs and promote community engagement.‣ Created flyers, videos, and quarterly activity challenges to increase engagement and participation; analyzed digital marketing analytics to inform the creation of marketing strategies.‣ Implemented, coordinated, and led wellness programs, including assessing customer satisfaction through live chats, monthly feedback sessions, and self-reported health changes, which guided program improvements to address program gaps.‣ Coordinated development of the wellness program’s pricing structure for non-residents and internal and external marketing collateral.‣ Increased system-wide participation by 35% by leveraging tools such as iMovie, Final Cut Pro, YouTube, and Facebook to create content that reached the target audience and demographic.‣ Facilitated presentations on strategies to grow wellness programs for 30+ communities and at the annual leadership summit with 200+ attendees, including senior leaders.

Grand Blanc, Michigan, United States

‣ Increased revenue by executing targeted outreach to local business programs and schools to establish strategic partnerships.‣ Reduced client’s insurance premiums by developing, implementing, and facilitating a corporate wellness program.‣ Expanded brand awareness by answering customer questions, creating marketing collateral, and managing social media to highlight gym offerings.‣ Assisted in securing a contract with Grand Blanc School District to launch an after-school program for 2,000 students; partnered with the gym owner to construct programs and class structure.‣ Cultivated a positive customer experience by fostering and maintaining customer relationships to solicit feedback that informed program and process improvements.

Clawson, Mi

‣ Discuss with clinical directors potential candidates for employment.‣ Train new employees to embrace the HealthQuest philosophy.‣ Aid in patient care by correcting movement patterns and building positive and supportive relationships.

Troy, Michigan, United States

‣ Led the Foundational Movement Training Program seminary for employees as the primary as the Trainer and Corrective Exercise Specialist.‣ Designed the structure for FMS Screenings, Foundational Movement classes, and CrossFit.‣ Provided life coaching and motivation to encourage healthy living. ‣ Constructed a business plan that introduced different programs and marketing opportunities as the Business Development Coordinator.‣ Coordinated and planned community outreach events.‣ Designed structure for Corporate Fitness Program, and employee incentive programs.‣ Discussed sales opportunities with local businesses.

Shelby Township, Michigan, United States

‣ Assist the Department Head with the new hire process and work together to ensure a “like new” facility.‣ Supervise team members to ensure high quality customer service.‣ Ensure that operations projects and tasks do not interfere with a positive member experience.

Pontiac, Michigan, United States

‣ Ensure customer satisfaction by representing a friendly and operational facility.‣ Utilize problem solving skills to assist employees with questions or situations that arise.‣ Process credit cards; monitor financial transactions, budgets, and the company’s spending.