Jon Hayes Email & Phone Number

Ann Arbor, Michigan, United States

• Led a high-performing team of 7 Analysts managing healthcare integration systems for 35 third-party broker agencies, overseeing enrollment data for 600+ employers, resulting in seamless system operations and improved.
• Partnered with one of the largest national insurance companies to address customer concerns and enhance data accuracy, improving overall customer success and satisfaction.
• Developed and implemented automated screening processes to assess 26 feasibility checkpoints, reducing the time required to complete weekly file processing and increasing team efficiency.
• Collaborated with software development teams to design system enhancements, resolve high-priority issues, and improve data transfer processes, ensuring the accuracy of files delivered to customers.
• Investigated and resolved complex system and data processing issues, minimizing disruptions, improving data quality, and optimizing system functionality, leading to increased operational efficiency.
• Spearheaded the automation of a weekly feedback report for 35 customers, providing insights into error trends and process improvements that streamlined workflows.

Pontiac, Michigan, United States

• Lead a cross-functional, diverse team of 10 people in maintaining operations and executing projects, including navigating and successfully passing 5 annual government audits.
• Track and successfully achieve key performance indicators (KPIs), including on-time annual resident recertifications, a 15-day turnover time, and a 100% occupancy rate.
• Address the needs of 240+ residents by responding to concerns, soliciting feedback, implementing suggestions, and resolving issues.
• Drive strategic collaboration with the city of Pontiac, the U.S. Department of Housing and Urban Development (HUD), and the Michigan State Housing Development Authority (MSHDA).
• Manage over $220,000 in monthly revenue, specializing in delinquency, credit, and repayment management.
• Oversee the resident communication strategy, actively engaging residents using the One Call Now system and through a monthly newsletter with a 50% open rate; drove a cost reduction through a strategic printing.

Pontiac, Michigan, United States

• Surveyed 500+ residents to identify and develop 5 wellness programs to address health needs and promote community engagement.
• Created flyers, videos, and quarterly activity challenges to increase engagement and participation; analyzed digital marketing analytics to inform the creation of marketing strategies.
• Implemented, coordinated, and led wellness programs, including assessing customer satisfaction through live chats, monthly feedback sessions, and self-reported health changes, which guided program improvements to.
• Coordinated development of the wellness program’s pricing structure for non-residents and internal and external marketing collateral.
• Increased system-wide participation by 35% by leveraging tools such as iMovie, Final Cut Pro, YouTube, and Facebook to create content that reached the target audience and demographic.
• Facilitated presentations on strategies to grow wellness programs for 30+ communities and at the annual leadership summit with 200+ attendees, including senior leaders.

Grand Blanc, Michigan, United States

• Increased revenue by executing targeted outreach to local business programs and schools to establish strategic partnerships.
• Reduced client’s insurance premiums by developing, implementing, and facilitating a corporate wellness program.
• Expanded brand awareness by answering customer questions, creating marketing collateral, and managing social media to highlight gym offerings.
• Assisted in securing a contract with Grand Blanc School District to launch an after-school program for 2,000 students; partnered with the gym owner to construct programs and class structure.
• Cultivated a positive customer experience by fostering and maintaining customer relationships to solicit feedback that informed program and process improvements.

Clawson, MI

• Discuss with clinical directors potential candidates for employment.
• Train new employees to embrace the HealthQuest philosophy.
• Aid in patient care by correcting movement patterns and building positive and supportive relationships.

Troy, Michigan, United States

• Led the Foundational Movement Training Program seminary for employees as the primary as the Trainer and Corrective Exercise Specialist.
• Designed the structure for FMS Screenings, Foundational Movement classes, and CrossFit.
• Provided life coaching and motivation to encourage healthy living.
• Constructed a business plan that introduced different programs and marketing opportunities as the Business Development Coordinator.
• Coordinated and planned community outreach events.
• Designed structure for Corporate Fitness Program, and employee incentive programs.

Shelby Township, Michigan, United States

• Assist the Department Head with the new hire process and work together to ensure a “like new” facility.
• Supervise team members to ensure high quality customer service.
• Ensure that operations projects and tasks do not interfere with a positive member experience.

Pontiac, Michigan, United States

• Ensure customer satisfaction by representing a friendly and operational facility.
• Utilize problem solving skills to assist employees with questions or situations that arise.
• Process credit cards; monitor financial transactions, budgets, and the company’s spending.