Jon Heaps Email & Phone Number

Palo Alto, CA, US

Ascent Business Partners is a team of digital transformation executives leveraging state-of-the-art technology from Carya Venture Partners portfolio companies and other strategic partnerships. Our mission, through understanding our customers, is to introduce impactful and innovative technologies that improve business operations and customer experience.

Santa Clara, California, US

Redwood City, California, US

• Observe.ai transforms contact centers using AI to analyze 100% of customer interactions across channels, boost agent performance, and automate workflows that accelerate sales and retention.
• Established and executed the vision for the channel organization; in just two years, successfully expanded channel revenues representing 45% of total company revenue.
• Hired a team of high-performance channel leaders across the US and built relationships with the top Technology Service Distributors. Successfully launched the Observe.ai product within the channel. Taking a new brand.

San Francisco, CA, US

• The world's leading Cloud-based contact center software provider, Talkdesk delivers cutting-edge enterprise functionality with advanced routing, simple business tool integration, and performance reporting and monitoring.
• Built the Talkdesk channel organization from the ground up and developed a sales strategy to grow the partner pipeline and bookings. Developed programs, events, and campaigns to drive interest and awareness with.
• Led teams of Regional Channel Managers to support Key Master Agents across the US and EMEA. Recruited and hired a top-performing leadership team to accelerate Regional & Inside Channel Management, Channel Marketing.
• Established Talkdesk's channel sales organization, with a core focus on Master Agent relationships, and signed top Master Agents, including Intelsys, Telarus, Avant, PlanetOne, CDW, and many others. Deployed partner.

Kanata, ON, US

• A top telecommunications solutions vendor, ShoreTel (NASDAQ: SHOR) maintains an operational presence across six countries, generating approximately $300M in annual revenue.
• Transitioned to Senior Director, with increased responsibilities, following ShoreTel’s acquisition of Corvisa in 2016. Led all channel distribution activities across $120M in annual revenue, encompassing Value Added.
• Led 7 Master Agents supporting an extended organization of more than 3,000 personnel. Negotiated partner contracts and oversaw partner relations with a range of Cloud Service Distributors that included: Intelisys.
• Played a key role in leading the transformation from a premise base equipment provider to a Cloud service provider. By 2017, achieved more monthly recurring revenue from Cloud vs. premise equipment.
• Developed the Cloud distribution organization by strategically targeting Master Agent Channel or Cloud Service Distributors. Hired additional channel managers to not only go deeper with Master agents but also with.

Milwaukee, Wisconsin, US

• The only provider with a true product-plus-platform model, Corvisa provides business across North America and Europe with a single source for Cloud communications solutions.
• Built and led the national channel organization, with responsibility for development of the channel program and the creation of highly competitive compensation plan. Managed 7 direct reports, located across the US.
• Designed and executed a highly successful Master Agent strategy, with a focus on achieving national penetration in each regional market. Worked with marketing teams on ensuring the correct messaging, established.
• Participated in the strategic team that identified merger targets and led negotiations for the acquisition by ShoreTel. Advised the executive team on the strategic direction for the newly combined companies.

Hoboken, New Jersey, US

• An industry leader in Cloud contact center solutions, inContact (NASDAQ: SAAS) powers over 6 billion interactions every year, with solutions used by over 200K agents and over 100 Fortune 500 companies.
• Built and led inContact’s channel sales organization and played a key role in transforming the company into a leading software solution service provider for call centers. Drove profitability across $45M in annual.

Monroe, LA, US

Progressed rapidly to join the Elite 100 Club for superior recruiting and management of independent agents, including two of the Top-5 out of 75 agents selling telecommunications services in a 14-state region.Exceeded the year's quota of $18,000 per month by 40% and mastered both the systems and products using broad-based channel expertise.Transitioned.