Joni Dema Email & Phone Number

Chicago, Illinois, United States

• Leading 1upHealth operations for 11 Medicaid and Medicare Health Payer customers, including CVS Health, Aetna, HealthPartners, totaling $15 million in ARR, in collaboration with Sales, Services, Support, Product, and.
• Ensuring customer compliance with HL7 FHIR API data regulations set by the Center for Medicaid and Medicare Services (CMS) by actively monitoring AWS data pipeline resources and collaboratively addressing issues with.
• Surpassing customer and revenue retention targets by actively identifying opportunities for upsell and revenue expansion in the evolving book of business.
• Cultivating elevated client engagement, satisfaction, and loyalty, evidenced by outstanding customer health scores and team-level KPI achievements.
• Taking ownership of customer communications to ensure alignment with mutually agreed-upon goals through executing Strategic Business Reviews, Success Plans, and participating in various external operational and.
• Actively contribute to the identification of new features and requirements based on customer feedback, communicate the product roadmap, and advocate for the voice of the customer, while partnering with 1upHealth.

Chicago, Illinois, United States

• Maintained a 100% renewal rate while managing a portfolio of 15 customers with a ARR total of over $8 million.
• Exceeded sales goals and quotas for ARR and one time revenue increase by 20%.
• Successfully managed a team of seven people through the implementation of Gas and Electric Mapping and Inspection Software for utility companies, including Exelon, PSE&G, Avangrid and Southern Company Gas.
• Planned and executed a Tableau Server Migration, increasing the stability and effectiveness of clients’ data analytical tools
• Led the design and configuration of Locusview's first CRM software, enabling efficient customer relationship management.
• Collaborated with C-suite executives to build and develop Locusview's Customer Success team.

Chicago, Illinois, United States

• Lead RMIS software implementations, including GRC suite, utilizing agile project management methodology.
• Supported a portfolio of 22 clients, including Under Armour, Northwestern University, and Rentokil, while maintaining a 100% client satisfaction rate.
• Developed workflows and processes to enhance client value from the Origami System.
• Exceeded expanded sales goals, resulting in increased contract value for clients.
• Conducted Pre-Sales Demos and Solution Engineering builds.
• Facilitated client trainings to ensure autonomy and confidence in system usage.

• Drove client engagement, system adoption, and financial management best practices for major healthcare systems, including WVU Health System, Akron Children's Hospital, Norton Healthcare, and Novant Health.
• Led a team of six in delivering financial planning implementations, providing recommendations for best practice processes and configurations.
• Managed system implementations, ensuring client satisfaction and timely delivery within budget.
• Identified and mitigated risks, ensuring project success.
• Managed project deliverables, adhering to project plans and timelines.

• Manage, analyze, and lead over 30 healthcare organizations in projects to restructure their business processes and cultures to optimize cost savings
• Utilize the agile methodology by participating in daily scrums and weekly retros to plan and complete client work in weekly sprints
• Analyze client needs and requirements to plan the implementation of a new system or modification of an existing system
• Use SQL to make updates and modifications to databases and troubleshoot database issues
• Lead onsite training and web-based training for hospital executives, analysts, administrators, and end-users
• Develop recommendations for upgrades and new functionality

Lincolnshire, Illinois

• Aligned to the Health and Welfare Domain for 3M, Aon's 2nd biggest client
• Acquired intermediate knowledge on Health and Welfare benefit topics including COBRA, ERISA, HSA, FSA, Retiree spending accounts, etc
• Created high-level SQL queries against over 60 thousand active and retiree participants
• Configured the TBA (Total Benefits Administration) System to fix system defects or complete client change orders by leveraging client's requirements
• Designed and executed high-quality integration and regression quality assurance tests
• Led formal TBA training sessions for new Setup Configuration Specialists

Urbana-Champaign, Illinois Area

• The Resident Advisor (RA) position is an active leadership role in the development of students in the residence halls. As a RA, my primary responsibility was to provide and cultivate the community environment for all.
• Developed a positive relationship with my residents
• Created a floor environment that is conducive towards inclusivity and education
• Assessed and responding to the needs of 60 residents
• Confronted and resolved issue on diversity, racism, alcohol and drug abuse, academic performance, suicide ideation, and social acceptance
• Managed administrative duties including maintenance requests, incident and security reports, and roommate contracts

Oak Brook, IL

• Worked as part of the project organization to manage the ACENET+ project during the critical testing phase
• Assisted with organization of various ACENET deliverables in the SharePoint site and Planview
• Maintained the project schedule and followed-up with project team members on status of tasks, resource assignments, milestones, etc
• Updated and checked the accuracy of the budget information in Planview and SAP.
• Prepared communications to convey status and key project information to project stakeholders
• Tested multiple applications and logged defects in the Dev/Int and QA environments

Bachelor Of Arts (Ba), Economics

Bachelor Of Arts (Ba), Political Science