-• Joni O'Neal-Dischner •- Email & Phone Number

I take processes and simplify them. I believe that everyone I come into contact with professionally is a customer who deserves stellar service, whether it's my boss, a client, or a wrong number. The simpler (and more pleasant) it is to be my customer, the greater the likelihood of return business. Here are six things to know about me:1. I aligned and mentored an administrative and customer service team from a company with one filing cabinet drawer of disorganized customer documents into a completely digital, five-location, multimillion-dollar company whose assets were purchased by a publicly traded entity. 2. I have superb database organization and file management skills. VP of Operations needs the quality control data for product code #135007 in Q4 2013? Top customer needs the serial number on an item purchased sometime last year? I can access it quickly. 3. I am an intuitive process analyst who can proactively assess and solve potential problems for human interaction with administrative procedures and software UE (this is a less simple but more impressive way of saying that I can anticipate how people might misunderstand something and prevent it). 4. I have zero fear of public speaking (introducing myself to complete strangers all day back in my server days cured that fear). Combined with my formal education in technical writing, that makes me pretty good at not only leading presentations and training sessions but also instructional design.5. My top six hard skills are: customer service management, database management, strategic planning, software, research, and technical | report writing. 6. My top six soft skills are: written and oral communication, critical thinking | problem solving, time management, organization, relationship management, and adaptability. I enjoy hiking, all things glass art, and figuring out ways to simplify processes. If you want to brainstorm about simplification, send me a message: joni.dischner@gmail.com.