Jon Janecek Email and Phone Number

Leads Business Process Outsourcing (BPO), automation effectiveness and shared services governance teams.

Provides oversight and governance of service performance management across internal and external business partners, including contract management, process improvement, establishing metrics and managing strategic relationships.

As part of the business shared services group, supported the corporate functions of the finance, accounting and Information Management program for all corporate owned business units, departments and new acquisitions.• Supported process improvement initiatives, acquisition integrations and other projects for Accounts Payable, Payroll, Accounts Receivable and General Accounting departments.• Partnered with strategic onshore and offshore BPO and SAAS vendors in order to improve shared service offerings.• Teamed with operations, customers, vendors, the Law Department, Audit and Compliance and senior management in order to ensure strategic alignment, address new challenges and to improve the overall organization.• Architected and managed the corporate Records and Information Management program.

Supported operations throughout North America in improving processes, exceeding customer SLAs and increasing profitability. Served as a subject matter expert in information management for sales and marketing teams.

Managed imaging, records management and data entry operations both domestically and off-shore. Collaborated with development teams to create and enhance applications that supported operational workflow and processes. Ensured business requirements were met from initial design to post implementation. Transitioned document management operations in-house from a third party BPO vendor.

Planned, implemented and managed several Strategic Business Units focused on Business Process Outsourcing for multiple clients throughout North America. Responsible for operations, account management, P&L, meeting SLAs, pricing and contract negotiations and growing revenue by selling additional services.

Reported on cycle time, work teams and process improvement.