Jonathan Jo Email & Phone Number

Pasadena, California, United States

• Maintained necessary licenses and registrations such as Money Transmission License and Registration of Money Service Business (FinCEN Form 107)
• Oversaw and upkept the implementation of Company's Customer Due Diligence (CDD) requirements, Enhanced Due Diligence (EDD), Customer Onboarding, Customer Identification Program (CIP), Customer Acceptance Policy (CAP).
• Leveraged large data sets using queries to monitor trends in suspicious activity and to test the effectiveness of transaction monitoring systems
• Conducted and monitored investigations from potential bad actors involved in on-chain activity with the use of OSINT (Open Source Intelligence) such as Ciphertrace and Elliptic as well as aided in escalated cases
• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans
• Reviewed KYC profiles to comply with company policies, including legal documents and photo ID's

Los Angeles, California, United States

• Trained staff on AML/KYC protocols as well as how to fill out Suspicious Activity Reports (SARs)
• Reviewed completed Suspicious Activity Reports (SARs) prior to filing
• Managed existing accounts worth $4 million in annual sales while acquiring new accounts and increasing annual cash flow
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
• Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve
• Managed all phases of projects from procurement to commission

Pasadena, California, United States

• Onboarded clients and performed Customer Due Diligence (CDD)
• Monitored transactions flagged under the suspicions of money laundering, terrorist financing, or sanctions violations
• Prepared Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and timeframes
• Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports
• Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
• Devised processes to boost long-term business success and increase profit levels

Pasadena, California, United States

• Directed customer leads to connections department for further assistance
• Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls
• Collaborated with upper level management marketing and sales team to increase brand awareness and uncover new leads
• Forged and nurtured impactful relationships with customers to cultivate loyalty