Jonathan Jo Email & Phone Number

Pasadena, California, United States

• Maintained necessary licenses and registrations such as Money Transmission License and Registration of Money Service Business (FinCEN Form 107)• Oversaw and upkept the implementation of Company's Customer Due Diligence (CDD) requirements, Enhanced Due Diligence (EDD), Customer Onboarding, Customer Identification Program (CIP), Customer Acceptance Policy (CAP), and monitoring of transactions• Leveraged large data sets using queries to monitor trends in suspicious activity and to test the effectiveness of transaction monitoring systems• Conducted and monitored investigations from potential bad actors involved in on-chain activity with the use of OSINT (Open Source Intelligence) such as Ciphertrace and Elliptic as well as aided in escalated cases• Identified potential areas of compliance vulnerability and risk to develop and implement corrective action plans• Reviewed KYC profiles to comply with company policies, including legal documents and photo ID's• Assisted in identifying BSA/AML/OFAC compliance risk to ensure that proper procedures were in place to mitigate risk

Los Angeles, California, United States

• Trained staff on AML/KYC protocols as well as how to fill out Suspicious Activity Reports (SARs)• Reviewed completed Suspicious Activity Reports (SARs) prior to filing• Managed existing accounts worth $4 million in annual sales while acquiring new accounts and increasing annual cash flow • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders• Increased savings by initiating and fostering relationships with vendors to communicate on problem-areas and work closely to resolve• Managed all phases of projects from procurement to commission• Recorded all project costs and expenses and aligned with project budget• Worked with senior internal and external stakeholders of the project to provide status and resolve various day to day technical issues• Developed project plans and managed project scope using methodologies(Agile, Waterfall, Kanban) to guide projects from conceptualization to implementation and maintenance• Provided outstanding service to clients through effective communication in effort to promote future business opportunities • Analyzed customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals

Pasadena, California, United States

• Onboarded clients and performed Customer Due Diligence (CDD)• Monitored transactions flagged under the suspicions of money laundering, terrorist financing, or sanctions violations • Prepared Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and timeframes • Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports• Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution • Devised processes to boost long-term business success and increase profit levels

Pasadena, California, United States

• Directed customer leads to connections department for further assistance • Built and managed accurate sales pipeline to maintain high volume of activity, including social selling, emails and outbound calls• Collaborated with upper level management marketing and sales team to increase brand awareness and uncover new leads• Forged and nurtured impactful relationships with customers to cultivate loyalty