Jonathan Ward Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

- Report to the president and Chief Operating Office and lead team of 50+ direct and indirect reports across Quality Assurance, Channel Strategy and Fulfillment, Delivery Operations and Vendor Partnerships - Hire, manage and grow teams domestically and internationally in the EMEA and APAC markets - Collaborate with executives and other department heads to balance workload, providing growth opportunities and supporting client retention and growth- Manage relationships with vendors/partners - Analyze and interpret quarterly performance data to set department goals, control project costs and diversify media and fulfillment strategy

- Reported directly to the Chief Revenue Officer and led Client Success and Delivery teams of 25+ total direct and indirect reports- Worked directly with Chief Revenue Office and executive team to redline and implement the master services agreement for one of the largest company accounts- Collaborated with engineering, business intelligence and sales teams to document client and internal needs, conduct critical testing, and implement a proprietary major tech platform- Scaled both Customer Success and Delivery teams and developed team members applying the Rockefeller Habits method- Determined individual and department KPIs, provided mentorship and enabled team members to grow, and managed bi-annual performance reviews for both teams- Streamlined communication between the CSM, Delivery, Sales and Operations teams to best serve our clients

- Led Customer Success team responsible for cultivating new and existing client relationships and reported to the Vice President of Sales- Successfully scaled Customer Success team by hiring, onboarding and training 10 new team members, both international and local, determined individual and team KPIs, and acted as the strategy and escalation point for immediate issues and large scale client projects- Helped grow key account spend over 700% in the first year and established repeatable best practices, customer metrics and touchpoint cadence for clients - Consistently drove results through the Customer Success team, developing top dollar clients that are still key revenue drivers for the company today

Greater Nashville Area, Tn

- Oversaw company’s largest client, negotiating cost per lead from project to project and managing client relationships from initial strategy meeting through product delivery and satisfaction - Led 8 consecutive quarters in revenue growth and share of wallet by collaborating with client and internal teams to ensure campaigns were completed efficiently and within budget, creating new products, and conducting training the clients’ sales teams - Created internal processes that better estimated pricing / capabilities and monitored delivery / roll out of Salesforce Community for client’s internal tracking needs - Collaborated with international team in the United Kingdom, servicing programs and campaigns globally

Greater Nashville Area, Tn

- Managed annual pipeline of lead generation for several tech brands and media agencies- Demonstrated value of lead generation campaigns to clients by providing best practices for follow-up and training on tracking performance indicators- Organized marketing materials and email landing pages for client campaigns- Ensured leads were quickly and accurately delivered to client sales teams- Maintained all client records within Salesforce for tracking and revenue projections

Brentwood, Tn

- Managed inbound sales pipeline for SaaS clients and increased demo appointments / trial conversions- Created sales pitch and follow-up email templates used by all Tech Advisors- Balanced client needs and budgets with vendor capabilities resulting in profitable connections- Organized and executed international appointment setting to qualify and assist international buyers

Nashville

We create one-of-a-kind custom furniture from historical century-old railroad steel and hardwood timbers. Preservation and sustainability are our goals. Handmade in America of 100% American materials, every piece is a uniquely created work of art, individually numbered and cataloged.• Redesigned website.• Increased traffic with organic social media strategies.• Developed social media schedule to maximize engagement, using metrics to determine peak traffic opportunities.• Manage presence on Facebook, Twitter, Instagram, Pinterest and Tumblr.• Prepare content for social media posts.• Pitched traditional media and earned magazine article and video placement featuring interviews with Rail Yard’s CEO and Chief Designer.• Strategically aligned content to drive users to website.• Manage Web Storefront on Etsy, photographing and listing products.• Manage website inventory using Squarespace inventory and in-house inventory management software.• Created social media posting guide to empower leadership to add posts consistent with branding and goals.

4504 Memphis-Bristol Highway, Nashville Tn

• Diagnosed and repaired computers. Assisted customers with making purchases in the technology department and in other departments as needed.

Greater Nashville Area, Tn

• Maggiano's Little Italy, Elan Salon & Day Spa, Noah Liff Opera Center and other Special Events• Handled money for nightly deposits• Opened and closed shifts

Bachelor Of Science In Business Administration (Bba), Marketing

Activities and Societies: University of Tennessee American Marketing Association Phi Sigma Theta National Honor Society

Education record

Activities and Societies: Student Government Association Secretary of Senior Class