Developed and implemented an eight-module leadership development program achieving an annual feedback rating of 4.8 out of 5, helped uplift employee survey results, and inspired five other Departments to use this program.Achieved a 19% improvement in leadership feedback following my review of existing People Leader (Manager) Orientation.Trained over 2100 leaders by facilitating practical leadership development solutions for aspiring, middle, and senior level… Show more Developed and implemented an eight-module leadership development program achieving an annual feedback rating of 4.8 out of 5, helped uplift employee survey results, and inspired five other Departments to use this program.Achieved a 19% improvement in leadership feedback following my review of existing People Leader (Manager) Orientation.Trained over 2100 leaders by facilitating practical leadership development solutions for aspiring, middle, and senior level leaders.Developed three new wellbeing capability workshops to enhance team performance and helped improve wellbeing (including accountability and psychological safety). Show less

Increased employee retention by 8% within a high-turnover department by developing and executing leadership coaching frameworks and training and development plans for leadership and employee cohorts.Achieved a 11% reduction in managing under-performance HR requests by designing and facilitating a four-part performance cycle aligned group coaching program.Increased employee engagement by 12% by empowering leaders to take an active role in onboarding and development of their new… Show more Increased employee retention by 8% within a high-turnover department by developing and executing leadership coaching frameworks and training and development plans for leadership and employee cohorts.Achieved a 11% reduction in managing under-performance HR requests by designing and facilitating a four-part performance cycle aligned group coaching program.Increased employee engagement by 12% by empowering leaders to take an active role in onboarding and development of their new team members by developing an induction and leadership support program.Saved $40,000 on external vendors by project leading two experienced learning and development consultants and designed modules within a tight timeline using new learning technology.Ensured an on-time nib product launch by project managing the design, vendors and external partners, and implemented multiple blended learning solutions for leaders and employees. Show less

Achieved a consecutive 20% membership increase with strategic senior leadership briefings and business case discussions.Increased membership retention by 15% and reduced our teams’ travel costs up to $5000 on average per quarter, by implementing meeting capability and a suite of virtual learning solutions.Saved key member organisations on average three to six months of work on committee charter and inclusion strategic planning by establishing and leading the first National… Show more Achieved a consecutive 20% membership increase with strategic senior leadership briefings and business case discussions.Increased membership retention by 15% and reduced our teams’ travel costs up to $5000 on average per quarter, by implementing meeting capability and a suite of virtual learning solutions.Saved key member organisations on average three to six months of work on committee charter and inclusion strategic planning by establishing and leading the first National Australian Government inclusion roundtable. Show less

Increased customer retention by 17%, up from 68% to 85%, and improved team engagement of direct reports with design and delivery of a leadership and customer service staff skills program for Wesfarmers Insurance Group.Developed 500 employees in 1.5 weeks to launch the new Heinemann duty-free store at Sydney International Airport by planning and facilitating leadership, sales, and customer service onboarding programs.Provided a range of end-to-end consultancy services across… Show more Increased customer retention by 17%, up from 68% to 85%, and improved team engagement of direct reports with design and delivery of a leadership and customer service staff skills program for Wesfarmers Insurance Group.Developed 500 employees in 1.5 weeks to launch the new Heinemann duty-free store at Sydney International Airport by planning and facilitating leadership, sales, and customer service onboarding programs.Provided a range of end-to-end consultancy services across numerous sectors and repeat clients which included training needs analysis, design, delivery, leadership & executive coaching, eLearning, facilitation, and presenting. I delivered workshops in the below areas:CommunicationCoaching InclusionLeadershipCustomer ServiceSmall Business ManagementI've coached CEO's, Managers, Sales Agents, and people from all walks of life to uplift leadership and team performance and explore or change their careers to have greater satisfaction and career fulfilment.I also supported Not for Profits with leadership coaching and learning consultation services for the Community Brave Foundation, MardiGras, Twenty10, and University of Wollongong Ally Network. I also established Discovery and Hope (please see Projects section). Show less

Helped increase operation teams’ processing efficiency by 10% by designing and delivering manager workforce planning system training for leaders and teams in collaboration with our change team. Ensured a quicker return on investment on new staff within two weeks of commencing versus six weeks previously, by developing an innovative customer relationships and services induction program.Saved $16,700 in logistics and travel costs per quarter after establishing an eLearning… Show more Helped increase operation teams’ processing efficiency by 10% by designing and delivering manager workforce planning system training for leaders and teams in collaboration with our change team. Ensured a quicker return on investment on new staff within two weeks of commencing versus six weeks previously, by developing an innovative customer relationships and services induction program.Saved $16,700 in logistics and travel costs per quarter after establishing an eLearning function to support business and project needs.Achieved 33% productivity gains by implementing the first ever end-of-financial year online training solution versus previous in-person delivery.Reduced call volumes via the Contact Centre phone system (IVR) by 11% by project managing and delivering an innovative Relationship Manager Training and Development program that led to increased Adviser relationship support.Managed and led five national training team members to deliver successful training, induction, and upskilling programs. Managed a team of up to 20 new recruits per quarter for onboarding in addition to my responsibilities to set them up for success before going into the business. Trained new and existing advisers and practice managers on super and investment products, and dealer group procedures. I had various roles in my 5-year tenure: Learning & Development Consultant 2009 - 2011(Training teams were restructured in 2009 due to GFC and I successfully gained a role as Learning Consultant to set up an eLearning function.)Training Manager 2008 - 2009 Training Facilitator 2007 – 2008Para-Planner 2006 - 2007 Show less