Jon Luke Hendricks Email & Phone Number

Greater Fayetteville, Ar Area

Fayetteville, Arkansas, United States

Springdale, Ar

Responsible for VMware Infrastructure on premise and in AWS Cloud, Currently architecting cloud migration solution, Persona to DEM migration, image consolidation, and Windows 10 migration. Support for image maintenance, VMWare Horizon administration, End user support, including but not limited to VM support, connection support, and performance optimization.

DISTRIBUTED COMPUTING ANALYST II (MS SUPPORT)September 2017 to PresentResponsible for Citrix infrastructure, VDI: Windows 7 / Windows 10 images, Citrix publishedapplications, general server maintenance, service account renewals, Citrix and Microsoft policysupport, and end-user support for Citrix desktops and applications. Recently reconstructed a new Windows 7 VDI image from scratch.DISTRIBUTED COMPUTING ANALYST II (CENTRAL SUPPORT)May 2015 to… Show more DISTRIBUTED COMPUTING ANALYST II (MS SUPPORT)September 2017 to PresentResponsible for Citrix infrastructure, VDI: Windows 7 / Windows 10 images, Citrix publishedapplications, general server maintenance, service account renewals, Citrix and Microsoft policysupport, and end-user support for Citrix desktops and applications. Recently reconstructed a new Windows 7 VDI image from scratch.DISTRIBUTED COMPUTING ANALYST II (CENTRAL SUPPORT)May 2015 to PresentResponsible for VDI Windows 7, Microsoft and Citrix policies, XenApp MS Server 2008, end-usersupport for Citrix desktops. On-call rotation to support VDI and Sharepoint. Worked closely with MS Support team on VDI migration projects and XenApp Server 2008 application upgrades.LAN/DESKTOP SPECIALISTApril 2013 to May 2015Responsible for executive support, tape backup systems, server-workstation integration, mobiledevice management, field technician support, system access and permission administration,virtual desktop configuration with shadow support, LAN connectivity, VPN connectivity, softwaredeployment systems, and software configuration for all departments at Windstreamheadquarters. Show less

Little Rock, Arkansas Area

Responsible for technical operation of 29 branches in Central Arkansas, including workstation to server integration, specialized software support, workstation repair, help desk support,troubleshooting printers, VOIP phones, mobile phones, and audio/video for presentations. Mostimportantly responsible for prompt response to customer requests and project schedulemanagement.

Hot Springs National Park, Arkansas

Responsible for management of sales, service, computer repairs, inventory, customer feedback,technician schedules and training, professional network solutions and support, support for software such as Windows Operating Systems, some Linux based OS, MS Office, Adobe,QuickBooks, and more.