Jon Magpayo Email & Phone Number

Greater San Diego Area

Own and enhance the service experience for Cox’s largest enterprise-level customers, acting as the primary customer advocate.Expertly review and optimize customer network topologies for compatibility with Cox’s infrastructure, ensuring seamless business continuity.Conduct detailed and actionable service reviews, developing strategic action plans to resolve performance gaps and exceed SLA commitments.Act as a decisive escalation manager, resolving critical service issues expediently to ensure customer satisfaction remains high, 24/7.Craft and implement chronic trouble management strategies, pinpointing root causes and driving resolutions in collaboration with internal teams and customer vendors.Serve as a technical resource for sales teams during RFP creation and business account reviews, providing invaluable insights and expertise.

San Diego, Ca Tampa, Fl

Ranked 2nd Place Nationally in the Sales Engineering Challenge of 2015; 1st Place in the South East region.Delivered technical sales support to Direct Sales, Channel, and Account Management teams; key speaker at market engagements and trainer for referral endorsers and channel partners.Engineered complex network solutions for enterprise accounts, emphasizing business continuity and disaster recovery for mid to large enterprises.Supported Regional Sales Engineering Manager during absences; served as a customer escalation point for complex product issues.Collaborated with Regional Sales Director to train, manage, and develop the Direct Sales team, and strategized on large-scale opportunities using the Miller Heiman sales system.Certifications:Avaya Professional Sales Specialist: Contact Center Solutions for IP Office (APSS), Midmarket Solutions (APSS), and Professional Design Specialist - Midmarket Solutions (APDS)BridgeWave Product Introduction (BPI) - Fixed Wireless EquipmentVMware Technical Solutions Professional: Network Virtualization (VTSP - NV) and VTSP 5.5Allworx Certified Professional (ACP)ShoreTel: Advanced Sales Certification V14, Solutions Architect, UC Solution Demo Certification V14, Basic Sales Certification V14, and System Design and Architecture Certification V14Adtran: ASP/Internetworking

Greater San Diego Area

Provided pre-sale technical support for direct and indirect sales teams within the western region, specializing in complex sales and next-generation data products.Set a company record by supporting 336 individual sales in June 2009, demonstrating exceptional performance and dedication.Promoted to Lead Sales Engineer in 2011, managing and mentoring the sales engineering team across the western region markets, including California, Colorado, Washington, and Minnesota.Conducted bi-yearly performance reviews, fostering professional development within the Sales Engineering Department.Acted as a technical liaison for the Product Team, managing approvals for Individual Case Basis (ICB) products and non-standard product opportunities.Organized and coordinated ongoing technical training programs for Sales Engineers and hosted trainings for sales teams, sales support staff, and channel partners.