Managing a talented group of people across advertising operations including ad-tech, campaign management and sales operations.Oversee the operation of all core ad-tech platforms and systems at Fairfax, from booking through to execution of direct and programmatic campaigns and post campaign analysis. Highly involved in the development of ad-blocking and ad verification strategies , working closely with product teams to drive results.Work closely with sales teams to establish best practice workflow and process and capability. This includes driving CRM strategies enabled through the disciplined use of Salesforce and complimentary systems. During my time at Fairfax I have worked through a number of transformation projects for people, teams and systems. This includes a number of wide reaching personnel restructures as well as a number of core systems migrations.

An all-encompassing role, establishing and maintaining service standards and ‘best practices’ across all areas of the DoubleClick service discipline; working with Publisher and Agency customers across the APAC region, delivering technology solutions for on-line advertising, paid search, media planning/buying and sales workflow, email marketing, campaign optimization, rich media and mobileManage a regionally dispersed team of 30 people, operating within 6 countries across the Asia Pacific covering pre-sales, implementation, customer support and consulting, strategic account management, process optimisation, documentation and strategic product development. Played a leadership role in managing the virtual Global Customer Support team, sponsoring the cohesion, deployment of best practices and continuous improvement across the group. Manage outsourced, offshore resources ensuring business continuity and quality of service.Established new services capabilities across the Asia Pacific region now including paid search services, rich media capability, email marketing servicesContribute to the broader success of the business by taking on additional non core tasks; Company Secretary for DoubleClick Australia Pty Ltd; Manage all regional client communications, maintaining mailing lists, templates and preference centres.

Responsible for managing several technical services teams:* Sabre Pacific Customer Help Desks - All levels of products and customers * Technical Customer Liason Group - 3rd level support for software and hardware issues, * Internal Systems Support - all desktops and associated hardware across the company* Vendor SLA Management for oursourced service providers