• Programme Manager of the Software Lifecycle Management transformation programme for a large government organization. Pre-sales and contractual agreements through to delivery meeting dates and milestone payments. Dealing with multi-supplier SIAM functions, stakeholder management, secure systems and disparate organization structures. • Leadership of Consulting, Project Management, Service Engagement, Managed Services and Technical teams.• Delivery of a portfolio of services to large… Show more • Programme Manager of the Software Lifecycle Management transformation programme for a large government organization. Pre-sales and contractual agreements through to delivery meeting dates and milestone payments. Dealing with multi-supplier SIAM functions, stakeholder management, secure systems and disparate organization structures. • Leadership of Consulting, Project Management, Service Engagement, Managed Services and Technical teams.• Delivery of a portfolio of services to large clients across multiple industry sectors including finance, government, defence, healthcare and the private sector.• Delivery through a channel partner model working with major resellers, outsourcers and systems integrators.• Introduced processes and tools to track costs, resource utilisation and ultimately profitability across the delivery team.• Integrated into the sales process as part of bids and pre-sales activity to ensure successful outcomes in delivery for us and our partners and our clients. Show less

• Successful completion of £3m+ project delivery into Axa Wealth and Zurich Insurance introducing functionality and ensuring regulatory compliance across £14bn of customer assets.• Management of software delivery, data migration and business readiness to migrate 3000 clients and £3bn customer assets from legacy HSBC systems onto an FNZ platform.• Past projects have included end to end delivery of FATCA compliance, initiation of Trust Based Pensions capabilities, improving Portfolio… Show more • Successful completion of £3m+ project delivery into Axa Wealth and Zurich Insurance introducing functionality and ensuring regulatory compliance across £14bn of customer assets.• Management of software delivery, data migration and business readiness to migrate 3000 clients and £3bn customer assets from legacy HSBC systems onto an FNZ platform.• Past projects have included end to end delivery of FATCA compliance, initiation of Trust Based Pensions capabilities, improving Portfolio Performance Reporting, introduction of Discretionary Investment Management capability, managing change for PS14/9 regulatory compliance.• Based 50% on client site owning and building relationship with client programme/project managers and business stakeholders, 50% driving internal day to day delivery. • Agile project methodology. Full SDLC lifecycle responsibility. Matrixed team management including offshore resources. Show less

• Programme Manager for Solution Lifecycle Transformation. Aim of the programme is to mature the requirements, architecture and design stages of the application development lifecycle, including introducing supporting IBM Rational tools, to allow effective outsourcing of development and test.• Re-scoped and re-defined programme phases to align to budget and capacity to deliver.• People, process and tools transformation.• Taken Requirements Management Transformation phase from… Show more • Programme Manager for Solution Lifecycle Transformation. Aim of the programme is to mature the requirements, architecture and design stages of the application development lifecycle, including introducing supporting IBM Rational tools, to allow effective outsourcing of development and test.• Re-scoped and re-defined programme phases to align to budget and capacity to deliver.• People, process and tools transformation.• Taken Requirements Management Transformation phase from inception through to start of implementation changing processes and tools for 160 Business Analysts. Show less

• Oversee a programme of projects in the delivery of business facing technology supporting all business areas including business development, private clients, client services, sales, risk and regulatory requirements.• Management of a team of senior project managers.• Supplier management of Indian outsource development company contract.

• Globally responsible for the architecture, design and future direction of all end user facing infrastructure components including desktop, laptop, mobile technologies, email, active directory and access control.• Client base of 50,000 users covering investment banking, retail banking, private banking and asset management.• Delivery under extreme cost pressure to a very varied and expanding user base.• Virtual team of 60+ staff.• Reporting into the Credit Suisse Group End User… Show more • Globally responsible for the architecture, design and future direction of all end user facing infrastructure components including desktop, laptop, mobile technologies, email, active directory and access control.• Client base of 50,000 users covering investment banking, retail banking, private banking and asset management.• Delivery under extreme cost pressure to a very varied and expanding user base.• Virtual team of 60+ staff.• Reporting into the Credit Suisse Group End User Platforms function managed out of Zurich. • This role is in addition to the “Director, End User Platforms Europe” described below. Show less

• Regionally responsible for desktop, laptop, mobile technologies, email, active directory, access control, help desk and desk side support (does not include trade floor desk side support).• Client base of 8000 across investment banking front office and back office, asset management and private banking.• Regional management of 60 staff plus outsourced services of approximately another 30 staff. (additional to CTO staffing in role above)• Offshored monitoring and administrative… Show more • Regionally responsible for desktop, laptop, mobile technologies, email, active directory, access control, help desk and desk side support (does not include trade floor desk side support).• Client base of 8000 across investment banking front office and back office, asset management and private banking.• Regional management of 60 staff plus outsourced services of approximately another 30 staff. (additional to CTO staffing in role above)• Offshored monitoring and administrative functions to India and Singapore.• This role is in addition to the “Director, Global Desktop Architecture & Engineering” described below. Show less

• Responsible for CSFB governance of Global Desktop Architecture and Engineering in an outsourced arrangement with HP. It is a five year deal with the architecture and engineering portion representing approximately $4m p.a.• Functional management of 23 HP engineering staff globally plus direct management of regional CSFB managers in NY, London and Singapore.• Responsible for the governance of all technology aspects of the HP outsource deal.• Responsible for long term strategy and… Show more • Responsible for CSFB governance of Global Desktop Architecture and Engineering in an outsourced arrangement with HP. It is a five year deal with the architecture and engineering portion representing approximately $4m p.a.• Functional management of 23 HP engineering staff globally plus direct management of regional CSFB managers in NY, London and Singapore.• Responsible for the governance of all technology aspects of the HP outsource deal.• Responsible for long term strategy and architecture including desktop management, thin client, mobile access, core applications, application provisioning and asset management. • Chair of the CSFB/HP Joint Technical Steering Committee, the Client Stakeholders Committee, Application Stakeholders Committee and works with development managers and Information Security to gain consensus and agreement on proposed technology plans. Show less

• Initiated and managed the Global Windows XP engineering effort and negotiated the deployment as part of the HP outsource deal. $9m contract to complete deployment of 30,000 desktops & laptops.• Built up a cross IT project team with members from Engineering, Support, Operations and each of the line of business development teams to deal with the various engineering, testing and deployment activities involved with rolling out a new operating system.• Presentation of the business drivers… Show more • Initiated and managed the Global Windows XP engineering effort and negotiated the deployment as part of the HP outsource deal. $9m contract to complete deployment of 30,000 desktops & laptops.• Built up a cross IT project team with members from Engineering, Support, Operations and each of the line of business development teams to deal with the various engineering, testing and deployment activities involved with rolling out a new operating system.• Presentation of the business drivers and costs to divisional COOs to gain approval to proceed.• Other projects included the inception and delivery of secure thin client remote access to email and other major office productivity tools from home.• Established and managed the Global Systems Engineering project office providing structure and control around all engineering efforts. Show less

• Line management of 5 global engineering teams comprising 34 staff – Unix/Linux, Infrastructure (Storage, Clusters etc), Messaging, Applications & Mobility Engineering, Systems Development and Project Office teams. Additional dotted line regional responsibility for a further 11 team members in London that were globally managed out of NY.• Built strong relationships with the production and support teams globally for each of the areas of engineering responsibility listed… Show more • Line management of 5 global engineering teams comprising 34 staff – Unix/Linux, Infrastructure (Storage, Clusters etc), Messaging, Applications & Mobility Engineering, Systems Development and Project Office teams. Additional dotted line regional responsibility for a further 11 team members in London that were globally managed out of NY.• Built strong relationships with the production and support teams globally for each of the areas of engineering responsibility listed above.• Responsible for ensuring the successful delivery of many key IT projects including revisions of the global Solaris build, the introduction of a global Linux build, Microsoft Office 2000 and the Global Password Changer (in house developed password management tool).• Responsibility over 3rd line engineering support in London handling 1300 issues p.a. dealing with issues that cannot be handled by the usual support organisation either because they are too complex in nature or require design changes to global systems or infrastructure. Achieved significant improvements in service levels reducing time to resolution of issues raised from 33 days to 9 days.• Responsibility for Engineering’s London office space, the London Labs, access control, contract renewals and regional HR matters. Show less

• Internally focused line management of all systems engineering teams including those listed under “regional manager” above as well as Windows client/server and Email engineering. Total staff of 57. The different focus here is that engineering was arranged with separate outward focused “relationship managers” dealing with the production teams. This proved not to work with too much of a separation between supplier and customer prompting the subsequent realignment to an end to end regional… Show more • Internally focused line management of all systems engineering teams including those listed under “regional manager” above as well as Windows client/server and Email engineering. Total staff of 57. The different focus here is that engineering was arranged with separate outward focused “relationship managers” dealing with the production teams. This proved not to work with too much of a separation between supplier and customer prompting the subsequent realignment to an end to end regional approach. Show less

• In addition to managing the Systems Development team as described below, also gained responsibility for managing the Global Core Applications Engineering team responsible for the major firm wide applications and runtimes (e.g. Office, IE, Acrobat etc). • Responsible for defining application packaging standards for Windows 2000 and the conversion of core applications to those standards.

• Managed a team of 6 highly technical systems developers providing the core toolset on which the CSFB Windows build is constructed.• Managed the upgrade of this core toolset from Windows NT to Windows 2000.• Succeeded in focusing this team of people motivated by IT challenges and technology onto delivering business driven and cost aware solutions.• Responsible for the adoption of many email based productivity improvements such as the replacement of paper based bulletins with… Show more • Managed a team of 6 highly technical systems developers providing the core toolset on which the CSFB Windows build is constructed.• Managed the upgrade of this core toolset from Windows NT to Windows 2000.• Succeeded in focusing this team of people motivated by IT challenges and technology onto delivering business driven and cost aware solutions.• Responsible for the adoption of many email based productivity improvements such as the replacement of paper based bulletins with electronic ones and online surveys. Also enabled and supported rapid development efforts in using Microsoft Exchange technologies to provide tracking of deals in the emerging markets group and syndicated loans. Show less

• Member of team that migrated CSFP from cc:Mail, Profs, Zmail to Microsoft Exchange globally.• Converted to permanent to manage the Systems Development team.

• Global Project Manager for consolidation of MS Mail, Unix mail and Profs into Microsoft Exchange.• Responsible for UK mainframe maintenance, upgrade (VM/XP to VM/ESA) and relocation.

• Set up Granada’s IBM software support help desk.

• Graduate intake, trained in mainframe operating systems, networking, programming, databases.• Telephone support to major customers as well as secondment as London Branch Software Specialist.