Jonathan Webster Email & Phone Number

Auckland, New Zealand

Responsibilities:- Develop and communicate the vision and strategy for all aspects of Self-service related to the Corporate, Enterprise, and Government market segments.- Develop and communicate compelling product roadmaps to gain alignment amongst stakeholders over the short and long-term.- Build and maintain an insights pipeline to ensure products are laser focused on the customer pain points and opportunities that matter.- Develop mechanisms to evaluate and prioritise many competing priorities.- Ensure the development of Self-service enables and amplifies the overall company mission and vision.- Inspire cross-functional teams to develop a world class user experience that puts users first.

Auckland, New Zealand

Responsibilities:- Develop and communicate the vision and strategy for all aspects of Self-service related to the Corporate, Enterprise, and Government market segments.- Develop and communicate compelling product roadmaps to gain alignment amongst stakeholders over the short and long-term.- Build and maintain an insights pipeline to ensure products are laser focused on the customer pain points and opportunities that matter.- Develop mechanisms to evaluate and prioritise many competing priorities.- Ensure the development of Self-service enables and amplifies the overall company mission and vision.- Inspire cross-functional teams to develop a world class user experience that puts users first.

Auckland, New Zealand

Auckland, New Zealand

Responsibilities:- Develop and communicate the vision and strategy for the N4L Managed Network.- Lead and inspire agile cross-functional teams to deliver exceptional products that are focused on delivering value to the customer and the business.- Manage products and services throughout their lifecycle from concept through to business case, into delivery, continuous improvement and where appropriate, end of life.- Understand the competitive landscape for the products I manage and develop strategies to continue to win in the marketplace.- Work with the Enterprise Architecture and IT teams to ensure alignment between product vision, technology vision and delivery.- Be a strong advocate for innovation and change where current solutions or architectures do not align with validated customer requirements and/or significant market opportunities.- Champion the products I manage and users of those products to key stakeholders.- Continuously validate and improve the products I manage via qualitative and quantitative insights, including customer interviews, stakeholder engagements and key metrics.- Maintain key product artefacts e.g product requirements, roadmaps, backlog, releases cycles, budgets, value propositions.- Lead the commercial engagements for the products I manage.- Create financial models to support business cases, cost tracking, and the appropriate pricing of products and services.

Auckland, New Zealand

Responsibilities:- Own the product roadmap and backlog for the N4L Managed Network- Work with the Head of Product Design and other departments to enhance existing service offerings, build new services and manage these services throughout their lifecycle. This includes designing new or improving existing products/services to work seamlessly with existing N4L offerings.- In conjunction with the CPO and Head of Product Design, develop and communicate N4L’s product portfolio vision and roadmap.- Development of product strategies and development roadmaps which align and deliver to N4L’s strategic goals within the sector.- Create and develop acceptance criteria for new features, releases and services.- Work across departments as needed to conduct product trials with key stakeholders to facilitate product development and ongoing improvements.- Work within the team and other departments to create product artefacts including product features, specifications and support documentation.- Work with internal teams at N4L to ensure they have an adequate understanding of N4L products and services and access to appropriate resources to support this understanding.- Build and maintain relationships with Ministry of Education staff involved in relevant projects.

Auckland, New Zealand

Responsibilities- Lead the vendor analysis and selection for N4L’s next generation Web Filtering and Firewall solution for the N4L Managed Network.- Own the product roadmap and backlog for N4L’s IAM related product offerings (Tahi, UserSync, OAuth to Radius Bridge).- Product Owner & resource manager for 8 person SCRUM aligned dev team to plan sprints and turn validated user needs into product features.- Communicate with internal stakeholders to ensure product roadmaps are aligned with wider business strategy.- Create and maintain product feedback channels for end users.- Assist Marketing department to communicate the value which solutions bring to end users.- Champion customer-centered design through the use of Design Thinking, Lean Startup and Agile methodologies.- Solution design, market research, idea generation, scoping, prototyping, working with UX designers, user story writing and vendor management.

Auckland, New Zealand

In this role I interface heavily with Delivery, Operations, Marketing, Client Management and Support Engineering teams where I provide product lead and subject matter expert responsibilities for a number of key services which form part of the $211m 'Managed Network' for New Zealand's 2500+ schools and 800,000 users. This role also involves working closely with key vendors such as Spark NZ and New Era to ensure products brought to market empower educators, and meet the specific needs of New Zealand schools.Directly responsible for:- Identity and Access Management - N4L's SSO service designed to support up to 800,000 users.- Security Information and Event Management (SIEM)- Content Filtering and Web Security- Remote Access VPN services- Email Filtering servicesOther responsibilities:- Run proof of concept trials with NZ Schools to evaluate product viability- Creation and input into training and support material, brochure-ware, product terms, privacy impact assessments and other legal documentation. - Mentoring and escalation point for operations teams- Deployment and maintenance of various internal IT systems

Auckland

Implementation/Management of:VMware cloud InfrastructureSAN Storage (Compellent, Equallogic, EMC, NetApp)Security (Check Point NGX/VSX, Juniper SRX) CommVault Simpana 9 Enterprise Backup Platform-Asset ManagementLicensing ManagementTraining of Internal Support Staff

Deployment and management of cloud Infrastructure (VMware vSphere)Deployment and management of cloud storage - EMC Fiber Channel and Dell Equallogic iSCSI storage.Provisioning of various cloud services, eg. virtual servers, firewall services, load balancing etc.Server patching and monitoringDesign and management of key business continuity offeringProcurement of office workstations and cloud infrastructureInternal desktop support.System reporting to Technical Operations Manager

Deployment and management of cloud Infrastructure (VMware vSphere) including compute, FC and iSCSI storage.Provisioning of cloud services, eg. virtual servers, firewall services, load balancing etc.Server patchingManagement of key business continuity offering,Procurement of office workstations.Internal desktop support.

Provide hands on support to clients in the SME space for Collocation / Data Center services. Provide data connectivity support to corporate clients delivered over Fiber, SHDSL, HSNS and xDSL

Provide Internet connectivity and domain name support to residential and small business clients.