I help others achieve high performance by providing expertise, experience, templates, and tools. Let's collaborate to solve the most critical problems and apply evidence-based best practices to drive higher performance.Examples of Results: - 30% improvement in sales revenue - 30% call center improvement (CSAT and First Call Resolution) - 33% improvement in new employee performance - 300% improvement in new employee time to proficiency - 60% improvement in help desk Remote Fix Rate (saving $1,200 per agent per month) - 50% reduction in first-year turnover - $1,200 per month savings per employee. (Total savings were over $400K per year.) - 20% increase in call center performance through teaching team leaders to coach - 30% improvement in onsite technician performance - Reduced training course development time by over 300% while improving course quality and results.Professional Certifications: - CPTD – Certified Professional in Talent Development (Association for Talent Development - ATD) - APTD – Associate Professional in Talent Development (Association for Talent Development - ATD) - PMQ – People Manager Qualification (Society for Human Resource Management - SHERM) - Training Manager Certification (Center for Effective Performance)Associations:- Association for Talent Development (ATD)- International Society for Performance Improvement (ISPI)- International Coaching Federation (ICF)- Organization Development Network (ODN)Other: - Master of Science in Organizational Performance and Workplace Learning. - 25 years of experience leading strategic performance improvement projects. - 15 years of experience leading global teams. Competencies and Experience include:Talent Development, Organizational Development, Global Leadership, People Management, Project Management, Process Improvement, Instructional Design and Development, Performance Analysis, Needs Analysis, Sales Training, Technical Training, Accelerated Learning, Microlearning, Competency Modeling, Coaching, Facilitation, Corporate Transformation, Change Management, Feedback, Performance Systems Design, Creativity and Problem Solving, Lean, Design Thinking