Jon Rice Email & Phone Number

United States

Created, highlighted and summarized risks for both internal and external stakeholders to ensure customer satisfaction. Prepare and maintain monthly courier vendor billing models and pricing communications.Annual budget and quarterly forecast preparation and execution.Prepare monthly variance review- analyzing company data compared to budget, forecast, and accrual report.Auditing weekly vendor invoices to ensure accuracy.

Westbrook, Maine

Drive market strategies and go to market support for corporate customers with a clear understanding of objectives to drive market share and profitability.Manage multiple strategic customer portfolios and relationships, with unique commercialization needs.Acquisition and consolidation of tactical plans for corporate group consolidation including pricing, and revenue targets.Critical and customer centric thinker solving contract reconciliation.Clear understanding of product and profitability need by customer segments. Discovering & driving opportunities for growth within portfolio enhancing new product and service utilization.Analytical prowess driving and preparing monthly trends, reporting packages, and providing insights to customers and business unit to drive execution of product plans.Record and monitor comprehensive sales data and activities in SAP, Salesforce, and Smartsheet.Build educational campaigns and moderate quarterly customer webinars with subject matter experts.Build customer insight and market share analysis to incorporate understanding into strategy and tactical plans by customers for shared business planning.Customer centric business tool acumen: Salesforce, SAP, marketing automation.

Westbrook, Maine

• Supported logistics for execution of customer implementations.• Customer Research and go to market data for successful launch.• Categorized customer marketing information for measurement. • Strong customer advocate and liaison supporting, guiding customer purchase behaviors.

Portland Area, Maine

• Delivered a customer experience in alignment with our mission statement.• Provided technical, quality customer service using both B2C & B2B communication techniques.• Consistently built relationships with practice partners for an improved customer experience.

Saco, Maine

Sales position requiring vast and technical product knowledge of health supplements, exercise equipment and programs. Acts as customer relations interface for explaining products and services to customers.Receives, troubleshoots, and resolves inbound customer service calls.Responsible for customer ordering and billing.New employee mentor and hands on job shadowing to learn best practices.Set company record for most autoshipments in a month.Exceeded expectations on ongoing basis and was rewarded by various daily competitions. Consistently rated as one of the top 25 sales agents in the company.

Scarborough, Me

Incoming call center selling various nutritional products over the phone to customers around the country. Improved phone communication skills and developed customer problem resolution skills.

Hadlock Field

Responsible for all field operations and grounds maintainance on a daily basis.Developed skills in clay work, mowing, and daily field care. Responsible for game day operations including set up and take down of practices, field painting, water management, and overall field management.

Freeport, Me

Packed orders using and exceeding standards for proficiency. Used problem resolution to complete tasks.

Portland, Maine Area

Developed leadership, organizational, and conflict resolution skills in sales, ticketing and game day operations.

Winston Salem, North Carolina