Supporting all elements of the JLP HR systems (including Workday and Salesforce), helping to deliver an efficient and effective Partner experience to all across the Partnership.Maintainting and creating and proposing configuration solutions and resolutions of issues in Workday, providing technical and subject matter expertise for the business and ensuring that Partners are able to use our People systems to deliver Partner lifecycle activity.Query resolution and case management.Being responsible for performing system testing and creating scenarios to ensure that requirements have been understood and the solution is fit for purpose.Driving continuous improvement, delivering maximum benefit to the Partnership by increased efficiency and productivity.

My strengths in technology and customer service were quickly seized upon and as a result, I split my time between back office infrastructure where I create and maintain staff schedules, manage holiday requests and complex internal systems and proactively supporting the branch technical infrastructure.Assisting the management team with administration and other technical tasks, calling on my previous experience I am frequently sought out as a technical expert, be it for resolving printer issues, handset maintenance or creating productivity planning sheets with multiple complex formula and calculations.On the shop floor, being active on our extremely busy Welcome Desk, managing all tills during trade, assisting customers and Partners with a huge variety of queries where I seek to empower Partners to work together to resolve any hurdle.Putting myself forward as a delivery driver, ensuring that I leave and deliver on time, and at all times, I am professional and courteous, always mindful of the excellent level of customer care expected by customers and my commitment to represent the Waitrose brand.

Utilising my knowledge within the HR arena I provided support to the HR system Workday platform ensuring that this operated efficiently and meeting existing and enhanced business requirements. Identifying and creating monthly and ad-hoc HR MI ensuring that the approach was consistent, professional and utilised best practice for efficiently and future maintenance. These reports included analytics, metrics and dashboards for management and employees requesting the data.The regular system administration functions I carried out included security maintenance, business process configuration, data loads, integration and data updates.Responsibilities also included recommending configuration changes resulting in more efficient operations, analysing issues, identifying failures and providing resolutions utilising existing software and documenting and carrying out the test cycles, working collaboratively with sponsors within HR and across the business.

Being aligned with the Reward & Benefits team I was able to forge great stakeholder relationships, with both internal and external clients. Enabling me to make use of my experience as a Project Manager and Business Systems Analyst where I was able to deliver complex web development solutions, working as the conduit between technology and internal or external stakeholders, extracting requirements that helped clients to achieve their objectives, resulting in the client employees receiving strong reward and tax efficient offerings.

I successfully delivered numerous applications covering employee recognition, sales incentives and significantly advancing the childcare voucher platform with complex salary sacrifice rules, increased site usability and following database analysis updates for greater usability and storage.Lead internal team of all key stakeholders to manage and agree change management on a single platform supporting multiple schemes, products and varying configurations. Included the management of development teams locally, and globally to deliver these significant upgrades and new products and business rule product upgrades.Specialities: Systems Analysis, Business Analysis, Application Design, Project Management, Programme Delivery

I worked on various client solutions delivering sales incentives, mystery shopping, rewards, employee recognition, covering sectors motor, financial, retail, banking.Providing these solutions would include regular client contact to ensuring smooth program delivery and ongoing support to review progress and suggesting possible enhancements, financial management including budgeting / invoicing of client programmes.Promoted to Team Leader with the responsibility of 5-10 employees in August-2000, with additional responsibility for cascading news via weekly meetings, performance reviews, ensuring team output was efficient, accurate and high quality.