Jon Sparey Email & Phone Number

Bristol, England, United Kingdom

Bristol, Bristol, United Kingdom

Bristol, United Kingdom

• Effectively handled insurance claims at all points during the claim cycle, from notification to settlement stage• Dealt with very irate and vulnerable customers on a daily basis• Investigated potentially fraudulent claims• Skilled in various insurance databases and systems such as CUE, Tiara, Tia, and Siteview• Managed a workload of internal tasks such as post and diary within applicable service agreements• Stepped-up as acting Fraud Operative as and when required

Toronto, Canada Area

• Generated customer sales and promoted products on the sales floor• Worked at cask-desk, finalising sales and providing further assistance• Provided general help and advice to customers in person and via telephone

• Independently arranged and managed all appointments for the nationwide field-force.• Fielded customer complaints via telephone with learned knowledge of claims handling including dealing with irate and emotional customers.• Managed a large caseload of cases and emails on a daily basis.• Gained knowledge of overall claims handling and surveying.• Used various computer packages and software such as Aurora database.• Trained in fraud detection

• Made appointments for salespeople selling office equipment.• Used database techniques - Maintaining and updating systems.• Generated emails to potential customers.• Used fax machines, copiers and printers.• Used various computer packages including Microsoft Office (Word, Excel and PowerPoint) and Lotus SmartSuite (Approach, Organise)

A-Level Certification, English Literature/Language, Sociology, Media Studies

Gcse Certification