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Supported consultants and client engagements and responsible for multiple business operations including Business Development, Account Management, Marketing, Recruiting, Operations, HR management, and Quality Assurance.

Delivered multiple client programs in IT Program Management roles focused in technology, channel operations, new product development, and sales operations.

o Responsible for all aspects of customer data and analytics:• Email and direct mail list definition, segmentation, selection, fulfillment with all applicable partners (physical and digital)• Testing strategy development, campaign results analysis/presentation, program forecastingo Provided technical leadership through campaign management tool migration and adoption as well as IP migration for email platformo Provided Program Management and IT Architectural support for customer… Show more o Responsible for all aspects of customer data and analytics:• Email and direct mail list definition, segmentation, selection, fulfillment with all applicable partners (physical and digital)• Testing strategy development, campaign results analysis/presentation, program forecastingo Provided technical leadership through campaign management tool migration and adoption as well as IP migration for email platformo Provided Program Management and IT Architectural support for customer data ecosystem efforts across the company—specifically related to international expansion, mobile launch, new email IP, Finance system changes, Customer Service impacts, Retail POS updates, and new web site launcho Re-engineered all processes for customer file management to maximize efficiency via automation and simplified data integrations between systemso Launched new longitudinal primary research customer panel to provide customer insight Show less

o Managed all aspects of engagements within wireless client—business development, client relationships, consultant satisfaction, IP development, account profitability, and on-site support for more than 40 consultantso Maintained role of senior program manager for new product development/launches. Led development for Slalom Customer Practice in Seattle through creation of offerings and resource managemento Delivered critical $30m new platform for 3rd party mobile… Show more o Managed all aspects of engagements within wireless client—business development, client relationships, consultant satisfaction, IP development, account profitability, and on-site support for more than 40 consultantso Maintained role of senior program manager for new product development/launches. Led development for Slalom Customer Practice in Seattle through creation of offerings and resource managemento Delivered critical $30m new platform for 3rd party mobile developerso Contributed to national account coverage model/new client engagement strategieso Created consulting offerings for marketing planning, return on investment, segmentation, and customer data management Show less

o Served as the marketing project manager for projects within large wireless companies related to system enhancements and vendor management/oversight for new product development and web site redesignso Led the team through the software development lifecycle (SDLC)o Delivered included business requirements/web design (wireframes and creative design), functional specifications revisions, coordination of multiple vendors, writing/executing test requirements and supporting department… Show more o Served as the marketing project manager for projects within large wireless companies related to system enhancements and vendor management/oversight for new product development and web site redesignso Led the team through the software development lifecycle (SDLC)o Delivered included business requirements/web design (wireframes and creative design), functional specifications revisions, coordination of multiple vendors, writing/executing test requirements and supporting department (customer care, legal, sales, etc) for launch readiness and post-launch support. Show less

o Accountable for CRM programs involving customer equipment and technology incentiveso Designed contact strategy for specific technology adoption targetso Managed the enhancement of the customer upgrade system to promote an easier customer experience across various channelso Revised reporting and forecasting metrics for customer based direct mail programs Acted as conduit between field marketing teams and national customer equipment marketing team• Subject Matter Expert for… Show more o Accountable for CRM programs involving customer equipment and technology incentiveso Designed contact strategy for specific technology adoption targetso Managed the enhancement of the customer upgrade system to promote an easier customer experience across various channelso Revised reporting and forecasting metrics for customer based direct mail programs Acted as conduit between field marketing teams and national customer equipment marketing team• Subject Matter Expert for e.Piphany Campaign Management tool• CRM member of new-product launch cross functional team. Show less

o Responsible for all Retail and Syndication direct marketing eventso Accountable for seasonal plan development, seasonal forecasting, testing scenario design, and management of all tactical elements regarding direct mailo Directed all vendor relationships regarding direct mailo Member of strategic cross-functional team focused on integrating marketing plans across channels and conceptso Integrated Direct mail plain into overall Marketing strategy and brand… Show more o Responsible for all Retail and Syndication direct marketing eventso Accountable for seasonal plan development, seasonal forecasting, testing scenario design, and management of all tactical elements regarding direct mailo Directed all vendor relationships regarding direct mailo Member of strategic cross-functional team focused on integrating marketing plans across channels and conceptso Integrated Direct mail plain into overall Marketing strategy and brand repositioning• Developed testing strategies for new licensing and syndication mailings• Reintegrated direct mail design and production utilizing internal resources• Managed multiple external vendor budgets concerning direct mail production and data analysis Show less