Increasing performance and motivation of my team, monitoring this in daily meetings. Managing a sales team. Coaching, 1 to 1 appraisals and developing skills for the sales team. Building sales campaigns for staff and running incentives to increaseproductivity. Ensuring all staff are working towards and exceeding targets. Training of new employees to the highest standard. Contacting directors and sales partners with weekly updatesregarding targets being met and sales made.

Point of contact for colleague within a small teamManaging my own targets along with team targetsDelivering weekly meetings to deliver key information. Working with other team leaders to maximise performance.

Having a detailed understanding of personal targets.Managing a pipeline of both new and existing customers.Generating leads for field agents to carry out.Liaising with clients regarding their account for BT.Maintaining a high level of professionalism when working withclients and other team members.

Having a detailed understanding of both personal and company KPIs tomanage and exceed targets on a daily basis working towards a monthlytargetQuickly and effectively come up with solutions for each individualclient to grow client confidence resulting in personal Net PromoterScore consistently in the 95 th percentileSecuring confidential information and managing it per GDPRrequirementsListen to and act upon sensitive information or clues that a client couldat risk on any given callHaving flexibility within the company to remain efficient in a rapidlychanging industryTaking customers' calls as the role of a manager to resolve any issuethat an advisor was unable to solve and ensuring the customer issatisfied once the call has ended.

Managed Store KPI’s to boost store earnings whilst minimising loss/waste on a weekly basis to keep loss and waste under 15%.As duty manager successfully trained and mentored staff, maximising the efficiency of several roles within the store.Responsible for store stock control and ordering, with focus on waste reduction through analysis and understanding of shopper trends. Handling large amount of money when working on tills and cashing upalong with the holding of safe keysEscalation point for team members with regard to customer queriesand complaints.Maintain detailed understanding of all company processes andprocedures.