Jordan Byrd Email and Phone Number

- Handle complex customer inquiries and resolve escalated issues.- Mentor and train junior team members.- Monitor and evaluate team performance, providing feedback for improvement.- Identify and implement process improvements for enhanced service quality.- Maintain accurate records and prepare performance reports.- Utilize customer service tools and stay updated on product knowledge.- Lead special projects and contribute to strategic planning.

- Supporting the on-going development of CRM as a sales, marketing, and management tool. - Monitoring phone and electronic database systems for incoming customer inquiries and responded in a timely manner via telephone, email, or in writing.- Maintaining a strong knowledge of all products, services and promotions to guarantee the best service and experience for all clients.- Reviewing live and recorded customer service and sales calls for quality assurance.

- Familiarity with BRM and CRM practices along with ability to build productive business professional relationships.- Trained new hires on customer service and sales protocols.- Familiarity with POS and Zendesk applications. - Present, promote and sell products/services using solid arguments to existing and prospective customers. Ability to create and deliver presentations tailored to the audience needs.

- Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence, designing filing systems, reviewing and approving supply requisitions, and assigning and monitoring clerical functions.- Handling administrative requests and queries from senior managers- Prepare communications, such as memos, emails, invoices, reports and other correspondence

- Basic knowledge in operating Yardi Breeze leasing software.- Experience assisting potential and existing tenants with the viewing of properties, lease terms and prices, rental applications, and lease negotiation and renewal.- Interacts with tenants on behalf of landlords and property management companies. - Promoting unoccupied properties through various media and advertising techniques

- Creating an educational experience for all ages. - Assisting in resolving problems and ensuring children's physical and emotional needs are being met.- Providing a clean environment for children and employees- Registering children for events and memberships using complex registration system.

- Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores.- Managed customer cash, check, and credit card transactions using the company point of sale system.- Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.- Trained and developed new sales team associates in product knowledge, selling techniques and company procedures.- Analyzed and properly processed product returns, assisting customers with other selections as needed.