Jordan Devine Email & Phone Number

Denver, CO, US

• Led a team of 5 tenant advocates including performance evaluation and motivation, reporting and process improvement.
• Carried a caseload of clients to assist the team with achieving case-completion goals.
• Created and implemented new-hire team training content and delivery.
• Built, managed, and oversaw external partnerships in collaboration with my team and executive leadership.
• Implemented ongoing team training and professional development programs.
• Assisted human capital team with career planning, team culture development, performance and process improvement for my team and participated in planning for programs across The Community Firm.

• Assisted clients with emergency rental assistance applications including gathering, collecting, reviewing and logging required documents and information to support accurate and timely completion of cases.
• Responded to inbound email, chat, text and phone calls quickly and efficiently utilizing available tools to answer customer questions and troubleshoot complex housing assistance applications.
• Utilized advanced technologies including Google Suite, Microsoft 365, Dialpad (phone, email, text, chat), HubSpot, Adobe Acrobat DC pro, and others efficiently and effectively to ensure accurate completion of.
• Partnered with CED Law to provide relevant documents and information when clients required legal assistance; carefully monitored urgency of cases and provided clear communication to clients until cases were.
• Organized, maintained and updated databases, tracking systems and client files accurately and efficiently.
• Tracked deadlines and managed calendars for caseload, occasionally assisted with cases from other team members and external partners.

Denver, Colorado, United States

• Responded to incoming calls, obtained client information, and identified and assessed legal issues. Logged intake information in the Disability Advocacy Database (DAD) and provided intake reports for further discussion.
• Retrieved messages, and relayed relevant information and routed incoming calls to appropriate department heads.
• Organized, stocked, and managed front office supplies.
• Provides short-term assistance to people with disabilities, their family members, advocates, and others, including referrals to other agencies and organizations, information, and technical assistance.
• Maintained an expertise in all Protection & Advocacy program priorities and services and community resources.
• Kept basic knowledge of current statutes, regulations, and policies affecting people with disabilities.

• Managed a HUD compliant Service Coordination Program with a proactive approach to providing information about supportive services that encouraged resident empowerment and independence.
• Maintained confidential files on residents in compliance with HUD guidelines, including completion of resident needs assessments and progress notes.
• Facilitated on-site COVID-19 vaccination clinics, including education distribution and management of attendance and participant information as requested by the CDC and Walgreens.
• Built lasting relationships with outside agencies and other professionals in the aging community to support resident wellbeing and the ability to age-in-place.

• Facilitated completion of insurance documents between sales agents and new clients.
• Reviewed client information and insurance policies to confirm accuracy.
• Entered new and existing client data and insurance policy information.
• Followed-up on concerns, questions, missing information and inaccuracies in a timely manner.

Aliso Viejo, CA

• Provided first point of contact for employee queries regarding office management issues.
• Participated in the identification and training of incoming Office Receptionist and Office Assistant employees.
• Provided first-point of contact for Executive Office for both external and internal exchange with individuals, corporate office, and customers.
• Made arrangements and managed calendar for appointments, travel, conferences, and meetings.
• Kept finger on the pulse of office activities and priorities. Provided research as necessary along with follow-up on issues.
• Managed project deadlines and monitored milestones through completion stage.

Aliso Viejo, CA

• Managed daily office operations including screening and directing all incoming phone calls. Handled incoming and outgoing mail including scanning and distribution. Responsible for FedEx account. Ensured all office.
• Worked closely with other departments as needed including event and activity planning, meeting preparation, food service arrangements, and miscellaneous projects.
• Maintained records storage accounts with Corodata.
• Oversaw outlook calendar appointments.

2750 Dewey Road Ste 101, San Diego, CA 92106

• Politely assisted customers in person and via telephone.
• Trained, coached and mentored staff to ensure smooth adoption of new program.
• Cultivated and managed relationships with key clients, vendors, and community partners.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Developed outreach, incentive, and improvement strategies and campaigns for new memberships, upgrades, and longevity, including the production and distribution of promotional materials, advertising, and miscellaneous.

Greater San Diego Area

• Motivated students in a fun, rewarding, and challenging environment.
• Cultivated positive relationships with participants by interacting with them during group fitness classes.
• Explained the use of exercise equipment to all participants, always prioritizing safety.
• Assessed individual progress and recommended appropriate changes.

565 5th Ave, San Diego, CA 92101

• Scheduled and confirmed reservations.
• Consistently provided professional, friendly and engaging service.
• Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
• Resolved guest complaints quickly and efficiently.
• Continually monitored dining rooms for seating availability, service, safety and well-being of guests.