Works as an integral part of the Financial Accounting team performing a variety of technically complex accounting tasks, research and special projects, often under constant time deadlines.

Recruited, hired, onboarded, trained, mentored, coached, motivated, promoted and terminated personnel while ensuring that a diverse workforce was a reality rather than a goal.Responsible for transaction structure, strategic marketing and oversight of new vehicle product line and pre-owned acquisitions.Generated opportunities around marketplace visibility, consumer satisfaction and the intentional removal of barriers for an easy sales process for consumers to drive new and repeat business to the dealership, collaborating with the other functional areas of the dealership to ensure that each area is aware of, and supporting, the functions and processes of individual departments to assure the success of the whole. Used dealership management database system to enter customer information, had to follow all State and Federal laws when handling customer data, used confidentiality procedures to ensure data was only shared with customers and appropriate third parties, handled confidential information daily. Provided professional leadership and customer service to employees, peers and owner while communicating verbally and in writing. Occasionally had to set clear boundaries and expectations of customers who may have been upset or hostile, used de-escalation techniques of keeping composed and actively listening to and paraphrasing their concerns, once their concerns were identified, explained relevant rules and outcomes. Responsible for providing excellent service to a broad demographic and understanding the importance of communication, active listening, listening for understanding, communicating to diverse audiences at diverse skill levels, and communicating with customers for whom English is a second language or who may be relying on interpreters to facilitate communication. Regularly read for understanding and dissemination company rules, manufacturer directives, promotions and recalls, daily emails, and applicable State ORS, OAR and Federal laws.

Actively communicated and trained with dealership managers, sales staff, business office staff and service department staff to ensure the best possible experience for our customers and a consistent profit for the dealership. Determined in real-time the lending option that provided the most profit for the dealership while giving access to a repayment structure that remained suitable for the customer based on current promotions/incentives, institutional stipulations and Federal and State requirements.Explained, in detail, all aspects of the finance/purchase/lease process and paperwork as well as any information relative to any ancillary vehicle protection products sold during the vehicle purchase. Ensured that all required documents collected on behalf of the Federal/State government, lender and dealership are current, complete and accurate. Stayed current on all Federal/State compliance requirements, kept electronic and paper documents locked and protected following all confidentiality requirements at the State, Federal and organizational level. Utilized math which included addition, subtraction, multiplication, division, percentages, and fractions to calculate and present the most advantageous options to balance interest rate, monthly payment and initial investment for all stakeholders. Cultivated an environment of respect and understanding and made sure to clearly explain situations that may have a net positive/negative outcome for a diverse demographic and their specific outlined goals. Signed documents on behalf of supervisors in their absence, held keys to the office and security system access for opening and closing procedures. Used Windows based applications and maintained electronic files for credit profile purposes, followed all privacy statutes, rules and laws as well as company specific confidentiality procedures.

Worked independently 80% of the day, 20% of the day was spent proof reading emails and letters for accuracy, messaging and compliance, assisting teammates with questions and in team meetings.Hired and oversaw a team of internet sales consultants, provided team with scheduling, training, goals, resource support and real-time sales oversight and guidance. Functioned as de facto IS/IT manager, provided troubleshooting support to dealership for Windows software products, CRM software and hardware support for printers, routers, and DMS servers. Educated clients on policy guidelines in relation to contractual obligations, credit profile requirements and consumer privacy protections. Proposed, developed and oversaw an employee recognition program to increase employee engagement and retention.Collaborated with vendor stakeholders to maximize the profitable outcomes of those business relationships, and track, analyze, report and execute changes based on the ROI of these affiliations. Pursued research relating to industry best practices independently, and continued to optimize the performance and results of the internet department and provide analysis and recommendations based on this research in the form of reports to all relevant stakeholders. Tracked, analyzed and reported on the individual performance of the internet team members, as well as the department, based on specific short and long-term goals in reports prepared separately for upper management, management and team members. Identified deficiencies in the internet department, proposed a SWOT analysis and final recommendation report to provide systematic analysis for improved operation and production within the department, moved forward with both analysis and recommendations with management's authorization, increased department's production by 60% within 60 days based on adopted recommendations.

Built lasting relationships so that customers continued to think first of Power Honda whenever purchasing, or when aware of someone needing to purchase, a vehicle. Ensured all written correspondence and generated documents were proofread for errors and accurate information, used proper grammar and spelling when writing to ensure a professional and trustworthy image was presented and understood that errors could negatively impact the satisfaction of the customers or financially effect the company.Provided professional consultation services based on product/industry knowledge, customer needs and current product offerings. Used Outlook calendar in conjunction with internal CRM to keep track of appointments and assignments, provided excellent customer service by avoiding overbooking and being available for clients at agreed upon times. Regularly used Word, Excel, PowerPoint and Publisher to track sales, create marketing materials and process outgoing communications.Collected and vetted loan application information and supporting documents. Negotiated a price that ensured a profit for the company, while providing a high level of value for dealership clients.

Managed the daily schedule and workflow of the shop technicians based on their current workload and individual capabilities.Developed a maintenance/repair plan that was suitable for each customer based on their vehicle's requirements.Collaborated with the sales department regularly to ensure that any services arranged by sales would be followed up on in a timely manner by service, and to further ensure that any service customers in need of new vehicle options could seamlessly find them with help from the sales department.Received daily phone calls, up to 25 a day, directed customers to appropriate department using a multiline telephone system.Occasionally had to assist customers who were hostile or upset, allowed customers the space to express their concerns while actively listening and restating their needs, explained within the context of their needs and the department's guidelines what potential options were available.

Offered access to a virtual mall of partner stores as well as signature lines of high-quality consumer goods.Oversaw online site interface and provided customer support in site navigation.Determined dates and scale of marketing initiatives such as discounts and sales.Planned and hosted marketing events to increase site visibility and market awareness.

Provided support and training for student organizations on campus regarding methods, policies and procedures surrounding event programming at the university. Operated all events under the concept of “care for the community”, made certain to use empathy when communicating and to actively support the diverse population, the department, and the university through active listening and listening for understanding, being aware that many students using the department services and promoting events on campus used English as a second language.Continuously attended workshops and trainings to stay engaged in best practices relating to identifying team member strengths and promoting diversity and equity.Managed community engagement, planning and hosting of events sponsored by the Student Leadership and Involvement office. Read and understood all applicable State laws, program rules and university policies, especially around fire code, risk management, and any events involving alcohol or minor participation, interpreted policies to clearly explain rules and policies to students, volunteers and co-workers.Developed team building and education events for members of the SLI office, as well as for the officers of the student organizations on campus. While working in teams, listened to understand teammates and offered suggestions, considered multiple perspectives and outcomes and through collaboration produced successful events. Trained new hires and continuously updated workflow and policy guidelines to ensure the execution of the department mission and the succession of the program roles.

Created and executed test plans for various pre-production software products.Designed and constructed on-line demonstrations for viable software products for the company website.Presented reports regarding bugs, processes and deliverables after executing specific testing scenarios.

Processed incoming calls of Wells Fargo savings, checking and debit account customers.Responsible for negotiating repayment of overdrawn accounts, as well as maintaining and reviewing confidential personal and financial information.De-escalated emotionally charged interactions while remaining calm, professional and helpful throughout.Kept up-to-date and followed all State and Federal guidelines around collections and managing confidential client information.Became proficient using proprietary banking software and earned recognition for workflow and time management.