• Led overall procedures associated with customer retention, equipment recovery, and direct sales for ISP and Cable companies worth over $5M+ across 8 major cities with 100+ employees. • Coordinated with the VP of Operations to develop data analysis reporting for client needs. • Developed interactive reporting to visualize field production focusing on opportunities for improvement.• Developed RDA reporting, database maintenance, and compliance checks using Excel and VBA.• Developed and presented data analysis of field production for the restructuring of field compensation. • Analyzed data from multiple applications automating tasks to ensure compliance, loss prevention, payroll, and invoicing accuracy on an as needed basis.

Leading a new project for Cox Communications. We are assisting in the transition from analog to digital cable. Our team is focused on installing equipment and customer education.