Jordan Lam Email & Phone Number

Honolulu, Hawaii, United States

• Managed cross-functional projects with Engineering, Product, and Marketing teams to launch new products, creating campaign briefs that led to a 52% YoY sales increase.
• Led customer review collection on ChargePoint’s web store and post-purchase email campaigns, increasing reviews and providing valuable product insights
• Conducted customer surveys with 2,500+ responses, refining messaging and improving brand positioning through targeted buyer personas.
• Revitalized post-COVID advertising strategy with A/B testing, boosting engagement and refining product messaging for greater relevance.
• Managed a $650k consumer marketing budget during manager's leave, ensuring efficient execution of marketing strategies.

233 East Harris Avenue

• Partnered with internal and external teams to optimize product page content on Amazon and Walmart, coordinating digital assets for go-to-market (GTM) strategies and delivering insights via monthly reports.
• Led the redesign of the company website, resulting in a 20% increase in total users and a 43% boost in organic traffic.
• Managed user testing and deployed website, landing page, and email updates, driving a 32% increase in email traffic and 22% increase in website traffic within two months.
• Transformed email strategy through A/B testing of visuals and content, resulting in a 52% revenue increase year-over-year.
• Spearheaded content audits and updates, ensuring alignment with SEO best practices and brand guidelines, improving content quality across all platforms.

San Francisco, California

• Increased social media viewership by 50% through analysis and optimization of client accounts.
• Developed and executed the company’s first social media strategy, growing the audience to over 27 million subscribers across YouTube, Instagram, and Facebook.
• Beta-tested YouTube’s Community tab, implementing strategies that generated 400,000 weekly likes and comments, while providing regular KPI reports for top creators and executives.

Honolulu, HI

• Produced and distributed merchandise to fulfill over 70 orders daily
• Slashed production time by 20% by redistributing workload and workforce
• Processed and filed orders for over 10 customers deliveries weekly

Honolulu, Hawaii

• Processed photo transactions of over 60 customers daily
• Scheduled and maintained appointment information
• Supported photographers at offsite shoots, coordinating over 200 customers per event