Jordan Stawski Email & Phone Number

Texas, United States

Fort Worth, Texas, United States

• Provided tier 1 support for Dallas County through calls and email, performing tasks like password resets, printer configurations, break/fix instructions, installations, and ticket routing escalation to tier 2 and 3.
• Trained new hires remotely and in-person to handle main service desk procedures in a time-efficient manner
• Documented service desk procedures on Microsoft OneNote for coworkers to refer to if needed

• Shipped Titles: The Last of Us Part I PC and The Last of Us Part II Remastered
• Focused on testing UI and functionality of the meta-game system in No Return game mode
• Assisted in overhaul of modifiers mechanic in No Return game mode by providing clear end-user feedback on spawn rates, balance, and difficulty with developers remotely
• Maintained a database of bugs and crashes across various test branches through JIRA
• Aided in the creation and execution of focused test plans for both single player/multiplayer QA environments
• Documented concise information on systems and mechanics in game using Confluence

College Station, Texas, United States

• Responsible for printing out Visualization media in a time-sensitive environment and working with faculty to ensure media is accessible when necessary.
• In charge of rentals, setup, and upkeep of equipment for the Visualization department.
• Acted as intermediary for student/faculty relations regarding equipment requests, curriculum changes, student organizations, and student-led events.