Jordan Stawski Email & Phone Number

Texas, United States

Fort Worth, Texas, United States

• Provided tier 1 support for Dallas County through calls and email, performing tasks like password resets, printer configurations, break/fix instructions, installations, and ticket routing escalation to tier 2 and 3 support teams• Trained new hires remotely and in-person to handle main service desk procedures in a time-efficient manner• Documented service desk procedures on Microsoft OneNote for coworkers to refer to if needed

Shipped Titles: The Last of Us Part I PC and The Last of Us Part II Remastered• Focused on testing UI and functionality of the meta-game system in No Return game mode• Assisted in overhaul of modifiers mechanic in No Return game mode by providing clear end-user feedback on spawn rates, balance, and difficulty with developers remotely• Maintained a database of bugs and crashes across various test branches through JIRA• Aided in the creation and execution of focused test plans for both single player/multiplayer QA environments• Documented concise information on systems and mechanics in game using Confluence• Monitored weekly hosting sessions for large-scale playtests of over 100 clients

College Station, Texas, United States

• Responsible for printing out Visualization media in a time-sensitive environment and working with faculty to ensure media is accessible when necessary.• In charge of rentals, setup, and upkeep of equipment for the Visualization department.• Acted as intermediary for student/faculty relations regarding equipment requests, curriculum changes, student organizations, and student-led events.