Mathew Markert Email & Phone Number

Bellevue, Washington, United States

- Identify, screen, and onboard new external partners with the potential to fulfill needs across a broad range of disciplines- Assist teams in selecting the best partners to address their specific needs, providing introductions and facilitating RFI/RFQ/RFP processes as needed- More to come here...

Greater Seattle Area

- Manages external relationships with developers and licensing partners- Onboard new partnerships into Big Fish processes and tracking systems- Administer development, publishing, distribution, and license agreements in coordination with Internal Stakeholders- Study industry trends and best practices to facilitate new partnership ideas and process

Seattle

- Increasing engagement, monetization, and retention among the top players in a social casino space- Promoting programs to encourage customer investment and happiness- Monitoring player activity and community feedback for use in VIP program development- Creating strategies and marketing campaigns to create opportunities for new incremental revenue generation

Bellevue, WA

Responsible for the ground-up development of 1st and 3rd party licensed retail and event merchandise for Valve Software IPs. Including the development, manufacture, and sales for both short term and long term on-site event productions. - Developed, implemented, and budgeted a globally available physical reward system based on user in-game behaviors and.

Bellevue, Washington

Facilitated the creation of new support articles and agent responses based on customer feedback and analytics, while also implementing them in live customer interactions. Worked with the Merchandise team to manage the purchase, fulfillment, and support of all online Valve Store orders. - Created new processes for the management, procurement, and.

Redmond, WA

Worked as part of an eight person team to update and maintain the technical and informational database used by all Nintendo of America Inc. support employees. Including phone scripts, email templates, supervisory support, and creating training and new hire materials.- Managed the development of a new issue tracking system improving support metrics by over.

Redmond, WA

Responsible for escalated support and supervisor issues on the Nintendo phone support team. Worked with customers to resolve escalated shipping, repair, and gameplay issues. Assisted with the creation of supplemental training materials. - Acted as a supervisor for new/contract reps- Formated and implemented early Wiiware & DSiware release manuals for.

Nintendo Of America - Redmond, WA

Contracted to answer customer support phone calls for the Wii and DS Lite during the 2007 holiday period. Duties included:- First time system setup- Troubleshooting existing system setups- Troubleshooting wi-fi and network issues- Setting up system repairs