Jordan Baines Email & Phone Number

Houston, Texas, United States

• Walk users through problem-solving steps to resolve issues remotely.• Install, configure, and troubleshoot software applications and peripheral devices.• Maintain accurate records of technical issues and their resolutions.• Collaborate with other IT teams to escalate and prioritize critical issues.• Assist with user account management, password resets, and access permissions.• Stay up-to-date with the latest technology trends and software updates.

Houston, Texas, United States

Sales and Business Development:Execute a strategic sales plan to achieve or exceed sales targets within the assigned territory.Identify and pursue new business opportunities by prospecting and cold calling healthcare professionals.Conduct product presentations and demonstrations to healthcare professionals, highlighting the benefits and features of pharmaceutical products.Client Relationship Management:Establish and maintain strong relationships with key healthcare professionals, including physicians, pharmacists, and other stakeholders.Provide ongoing support and education to clients regarding product information, updates, and industry trends.Address client inquiries, concerns, and issues in a timely and professional manner.Product Knowledge:Stay informed about the pharmaceutical industry, including new products, competitor offerings, and market trends.Continuously update and expand knowledge of company products to effectively communicate their value to healthcare professionals.Market Analysis and Reporting:Gather market intelligence and competitor information to identify opportunities and challenges within the territory.Prepare regular sales reports, forecasts, and updates for management.Collaboration:Collaborate with internal teams, including marketing, medical affairs, and customer support, to ensure coordinated and effective sales efforts.Participate in team meetings, training sessions, and conferences to stay abreast of industry developments.

San Antonio, Texas, United States

• Performs sales and customer service responsibilities.• Performs cashiering, stock room upkeep and store upkeep as needed.• Maintains company standards regarding personal sales metrics.• Maintained a positive and safe environment for employees.• Gained valuable teamwork experience..

San Antonio, Texas, United States

• Provide first-level technical support to end-users via phone, email, or in person, addressing a wide range of hardware, software, and network-related issues.• Diagnose and troubleshoot problems related to operating systems, applications, email, and network connectivity, ensuring timely resolution to minimize downtime.• Collaborate with the IT team to escalate complex issues and follow up on pending cases, ensuring adherence to service level agreements (SLAs).• Assist in the deployment and configuration of new hardware and software, ensuring seamless integration with existing systems.• Maintain accurate and detailed documentation of support requests, troubleshooting steps, and solutions in the help desk ticketing system.

San Antonio, Texas, United States

• Lead by example and exemplify the Smoothie King standards of service and cleanliness at all times• Ensure timely completion of the Daily Duty List throughout the shift• Open, complete shift change, and close the location per Smoothie King’s standards• Communicate effectively with Management, the Guests, and fellow Team Members

Houston, Texas, United States

• Review orders with the Guest (at pick-up or upon delivery) and / or with Delivery Driver ensuring order accuracy.• Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations.• Clears, cleans, and sanitizes restaurant tables, bussing dishes to kitchen dishwasher station and resets • tables as needed. • Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant.

Houston, Texas, United States

• Learned to work cash register and make meals. • Learned to stock and proper cleaning procedures. • Maintained a positive and safe environment for employees. • Gained valuable teamwork experience.

Houston, Texas, United States

• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.• Adhere to all food safety regulations and guidelines.Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

Master Of Science - Ms, Cybersecurity And Information Security

Bachelor Of Arts - Ba, Medical Humanities With A Concentration In Pre-Medicine

Activities and Societies: Kappa Alpha Psi, NAACP, Health Professions Organization, Hospice Volunteer, Food Bank Volunteer