Jordan Coton Email & Phone Number

Warwickshire, England, United Kingdom

Warwickshire, England, United Kingdom

Warwick, England, United Kingdom

Product Manager Focus• Utilising Product Management software to manage Back Logs, Plan Strategy, Develop Lean Product Roadmaps, Record Feedback. • Identify opportunities and threats to shape the product offering to deliver agile software systems that meet and exceed customers needs and wants.•Managing relationships with multidisciplinary teams to deliver optimal and efficient performance and products. •Designing and delivering Key Performance Indicators to drive best practice… Show more Product Manager Focus• Utilising Product Management software to manage Back Logs, Plan Strategy, Develop Lean Product Roadmaps, Record Feedback. • Identify opportunities and threats to shape the product offering to deliver agile software systems that meet and exceed customers needs and wants.•Managing relationships with multidisciplinary teams to deliver optimal and efficient performance and products. •Designing and delivering Key Performance Indicators to drive best practice and business improvements. •Providing consultancy and recommendations on how to improve operational performance. Customer Management Focus• Listening and understanding the voice of the customer to ensure that product design and implementation reflects requirements.• Managing stakeholder relationships and interests during the Product Development cycle. • Developing and delivering regular strategic annual reviews with clients to drive business performance and develop stronger long-term relationships. • Collaborating with customers to ensure their input is valued and share regular product roadmap updates and development pipeline. •Presenting and agreeing additional product offerings to executives and key stakeholders. Other InformationMy role is unique in that it covers many aspects from Product Managements, Product Development, Technical Support and Testing, Leading Strategic Reviews, KPI Development and Consultancy as well as more general client management. Through my various roles within the business, I've been given a somewhat unique insight into Product Lifecycles from conceptualisation, development and testing, implementation and training, first line and technical support, product roadmaps and future deliverables, and also long term client relationships and selling opportunities. This allows me to not only understand client's wants and needs but also the full picture of how and when these will be delivered. Show less

Warwick

Specific Responsibilities Include:• Blending Product Expertise with Account Management to deliver excellent customer service. • Delivering pre and post implementation meetings. • Project managing new product set-up process. • Embedding extracting products and monitoring performance. • Identifying product development opportunities. • Managing and implementing complex data analysis and KPI reporting processes. • Identifying opportunities to add value and cross sell… Show more Specific Responsibilities Include:• Blending Product Expertise with Account Management to deliver excellent customer service. • Delivering pre and post implementation meetings. • Project managing new product set-up process. • Embedding extracting products and monitoring performance. • Identifying product development opportunities. • Managing and implementing complex data analysis and KPI reporting processes. • Identifying opportunities to add value and cross sell products. • Problem resolution and product improvement. • Database management and manipulation, specifically using SQL Management Studio. Show less

Barford

Account Manager - Cooper Solutions LimitedCooper Solutions provides a range of integrated dealer management solutions and systems for the automotive industry. Our online solutions cover financial management, fleet management, daily rate insurance provision, vehicle appraisal, trade car disposal, and used car stock control.Specific responsibilities include:• Building strong relationships with clients to ensure long-term client retention.• Working closely with clients to… Show more Account Manager - Cooper Solutions LimitedCooper Solutions provides a range of integrated dealer management solutions and systems for the automotive industry. Our online solutions cover financial management, fleet management, daily rate insurance provision, vehicle appraisal, trade car disposal, and used car stock control.Specific responsibilities include:• Building strong relationships with clients to ensure long-term client retention.• Working closely with clients to improve existing processes, develop and manage KPI performance. • Leading Group Level reviews for performance. • Proven track record of group contract renewals. • Presenting business cases and implementing our products. • Generating lead’s and recommendations for other products. • Installation and implementation of FullCover (Fleet Management) and FullCompliance (Fuel and BIK Management) systems. • Providing excellent training, customer service and after-care support for clients.• Offering recommendations on how to streamline processes and improve profit and reliability. • Managing large scale projects with multiple parties involved. • Training and developing internal teams and new employees. • Strong implementation of the Sales Process. Show less

Luton, United Kingdom

• Providing consistent and reliable reporting for Parts Availability across the UK and Europe.• Managing and developing planner support tools to improve planner efficiency and accuracy.• Designing systems to manage Inventory movements to improve stock utilisation and minimize delays for customers. • Analysing part campaign performance relative to inventory and advising on most effective parts to be included based on stock levels. • Ensuring accuracy and efficiency of data for… Show more • Providing consistent and reliable reporting for Parts Availability across the UK and Europe.• Managing and developing planner support tools to improve planner efficiency and accuracy.• Designing systems to manage Inventory movements to improve stock utilisation and minimize delays for customers. • Analysing part campaign performance relative to inventory and advising on most effective parts to be included based on stock levels. • Ensuring accuracy and efficiency of data for European planners through data analysis.• Identify opportunities for system improvements and developing innovative solutions to these. • Developed extensive training documentation, structure and organisation of all existing systems. • Attending career events on behalf of the company. • Mentoring and training new starters. Show less