Jordan Mccoy Email & Phone Number

The PopHealthCare Outreach Specialist is responsible for contacting members to explain our home chronic condition screenings, obtain consent and schedule the member for an in-home exam. The Outreach Specialist will also need to enroll select members into care management programs. The position involves a considerable amount of Outbound and Inbound telephone interactions.

Warminster, Pennsylvania

· Acted as a customer service associated fielding calls and inquiries from callers. Made outgoing calls to clients and their candidates. · Responsible for applicant screening process and quality assurance, including data entry. · Collected applicant documentation needed for background screen for pre-research, research, and post research. · Supported clients and applicants in the background check process. · Followed individual client criteria and processes to ensure a compliant and individualized background check.

Warminster, Pennsylvania

· Identified new leads while converting existing leads into qualified opportunities. · Operated as customer service lead for all client concerns. · Proactively assessed and qualified customers need’s and coordinated office personnel in support of client projects. · Consulted with clients to upsell and create additional client projects. · Utilized tools such as Sales Force to track communications, leads, projects, and sales.

Horsham, Pennsylvania

· Answered inbound phone calls in a timely manner as a brand ambassador for the Dannon Yogurt Company. · Provided accurate and thorough information to consumers for all Dannon Company products, and help consumers make valuable decisions regarding the products.· Consistently achieved team goals and objectives such as handling times, handling expectations, and data entry. · Handled a constant variety of calls including product ingredient information, product location assistance, and product questions, comments and consumer complaints. · Coordinated with coworkers and management on a constant and consistent basis to ensure that all issues were handled properly and efficiently.

Horsham, Pennsylvania

· Managed multiple ongoing projects, including specimen collection processes, problem tracking, and researching process improvements that could be adopted within the department. · Often assigned to larger location wide improvement projects and participated in many escalated patient requests, while supporting other departments. · Acted as a communications ambassador by following employee requests to their resolution, to see requests through, appropriate resources were utilized while meeting compliance and HIPPA requirements. · Maintained a professional and positive attitude while assisting patients on both inbound and outbound calls in a busy call center environment while meeting or exceeding strict quality and production standards.

Hatboro, Pa

Managed a layered team averaged at thirty representatives.Controlled human resources including recruiting and new employee orientation, improving employee morale, employee training, and terminationsMonitored team during outbound research calls and randomly audited performances as neededConducted monthly employee reviews based on production and serviceWorked with clients in order to best service their needs and expectationsCalculated and processed team metrics and ensure team was meeting all expected quotasExecuted all job duties as needed and acted as a flexible member of the team