Jordan Westlund Email & Phone Number

Portland, Oregon, United States

-Established and upheld comprehensive policies to streamline operations and optimize efficiency for the Account Management Team.-Designed and implemented a robust onboarding process, ensuring seamless integration and preparedness for new account managers.-Delivered strategic Facebook Ad expertise and marketing guidance, empowering clients with effective promotional strategies.-Developed an advanced internal anti-fraud system to safeguard the platform from ticket scalping, scams, and fraudulent activities.-Acted as a trusted advocate for 80+ clients, providing end-to-end support to ensure successful event creation and execution.

Portland, Oregon, United States

-Acted as a trusted advocate for 50+ clients, ensuring seamless experiences and high client satisfaction.-Delivered expert marketing guidance, including tailored Facebook Ad strategies to boost client visibility and engagement.-Coordinated and maintained Afton Tickets equipment at live events, ensuring operational excellence.-Analyzed CRM data to develop targeted email lists, driving business growth and enhancing client outreach efforts.-Led the production of comprehensive training and tutorial videos for internal staff and client use, streamlining onboarding and support processes.

Portland, Oregon, United States

-In charge of hiring, training and scheduling 100+ Event Managers around the United States.-Remotely overseeing event managers and problem solving to make each event successful.-Creating incentives and bonus packages for our event managers.-Creating and updating training materials for our managers.-Overseeing of artists to opportunities fitting their style and coordinate final booking arrangements in 50+ cities around the United States. -Overseeing the handling of customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

Portland, Oregon, United States

-In charge of hiring, training and scheduling 100+ Event Managers around the United States.-Remotely overseeing event managers and problem solving to make each event successful.-I assisted with matching a broad range of artists to opportunities fitting their style and coordinate final booking arrangements in 50+ cities around the United States. -Creating promotion material for artists-Running the company social media accounts.Achievements:Developed Skype interviews and ongoing communications for Event Managers instead of traditional phone interviews, immensely helping reduce turn-over and improving longevity of the event managers.Developed new Event Manager training and materials to strengthen the training process as well as helped our 90+ events a month run smoother and more successfully.Helped to develop 20+ modifications to our website to improve booking artists, scheduling event managers, as well as some that have helped us strengthen security and saved our company thousands of dollars a month from scammers.

Portland, Oregon, United States

-I assisted with matching a broad range of artists to opportunities fitting their style and coordinate final booking arrangements in 50+ cities around the United States. -Fulfilling customers product orders, with both physically printed items and digital orders.-Helping to handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.

-Operated and learned to use various farm equipment. -Cleared and maintained pastures and implemented a plan for long term brush control. -Developed a website for the company and managed on-going maintenance.

-Photographed and created/edited videos to promote the Keri Shull Team using social media.

-Managed customer experience for events up to 200 people. -Coordinated logistics for set up, transitions and close up for complex events.

-Built a website for the company and managed on-going maintenance.